Merlin Magix DID Adjuct Random goes to Voicemail 2

[Andrewiski]

I have a Merlin Magix system with a DID number assigned to an adjuct extention. I have then assign the adjuct to a coverage button on 7 different phones. Incoming calls to the DID number ring all 7 phones as expected. At what appears to be random the incoming calls will not ring any of the phones and will go stright to voicemail. Sometimes it happens when all of the 7 phones are idle other time 2 phones may be in a call but the remaining 5 phones never ring.

What did I miss?

Andy

 

[Telecomboy]

Make sure the adjunct extension has atleast 7 sa buttons to accomodate the incoming calls.

 

[merlinman]

I would suggest even more than that, 10 to be on the safe side.

http://home.comcast.net/~merlinman

 

[Andrewiski]

By SA I assume you both mean SysAccess I was able to add an additional 6 sys Access buttons on top of the sysacc Ring-i Sys acc voice-i, and Sysacc-OO ring buttons. I made the change this morning so it will take a couple of days to see what changes it made. Thanks for your help.

Andy