Andrewiski
Technical User
I can't seem to get a group to ring a group of phones and then if no answer have the vm auto attendant answer.
I have a group thats extention is set to one of the DID numbers 4641. I have the Queue support set on this group to a group extention (786), that is of type group ring that has all of the memebers that I want to ring. I have queue Control set 99, I have the Overflow for group 4641 set to the 7929 the VM group, Overflow threshold 99, Overflow Threshold Time 15, prompt-Based = no. I have no Members, Lines, of Coverage groups set on 4641. I have group (4641) extention assigned to auto attendant 1 in Merlin Messaging that I want to answer. But The Autoattendant won't pickup unless I set queue support to the VM extension which causes the phones not to ring.
What did I miss?
I have a group thats extention is set to one of the DID numbers 4641. I have the Queue support set on this group to a group extention (786), that is of type group ring that has all of the memebers that I want to ring. I have queue Control set 99, I have the Overflow for group 4641 set to the 7929 the VM group, Overflow threshold 99, Overflow Threshold Time 15, prompt-Based = no. I have no Members, Lines, of Coverage groups set on 4641. I have group (4641) extention assigned to auto attendant 1 in Merlin Messaging that I want to answer. But The Autoattendant won't pickup unless I set queue support to the VM extension which causes the phones not to ring.
What did I miss?