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MiCollab 9.2.0.32 MBG 11.0.0.309 I have the nextgen client version 9.2 working locally and via the internet. the mobile phone client also works fine. but when i go to https://fqdn.com/ucs/micollab and log in, the slider for the softphone doesnt respond to anything. webrtc is enabled. i also...

I just did this with a controller that was shipped with a 9.x and had to go down to 7.2. we had to replace an MXe with an MXe-III for a planned upgrade. I used the Migration Guidelines pdf from Mitel and have attached it. page 44-45 is what i usedd. connect via the serial port and stop the...

i have a customer that wrote a custom program to click to dial out of a program. i can see their code where its connected to the IP address on port 4000 and the commands it sends. on the Axxess it works fine, on the 5k it does not attempt to make the call. is there any documention on whats...

sorry to get your hopes up but im having the same issue. im on 8.0 SP3 though. did you ever find a solution?

i have the same problem right now with two customers. IP Trunk calls are always the first initial last name.

it turns out the interflow would work but the time had to be bumped up. i have it at 10 seconds before it will interflow and it now registers that a call was interflowed in the reports. im going to make a RAD saying "your call may be recorded....." to try and mask the time its just sitting in...

Path Unavailable is not in place. only Interflow. the items i changed in the Path are Skill Group - 77698 (no members, allows campons) Interflow Enabled - Yes Interflow Time out - 3 seconds Interflow Point Directory Number - 77702 (main scheduling path) the call follows the timer and gets...

i added a test user to the ACD group and made them absent i allowed the call to be camped on if no user present. i turned on interflow and put the timer to 3 seconds. i did a synch from the MiCC I made 3 test calls, ran a report on that path called Queue interflow spectrum by period and still...

there are no members of the queue and the Path Unavailable Answer Point is the Main Scheduling Queue. PF does offer a report called a Queue Unavailable Trace, but when i try to run the reports, the status just stays gray and i can never view them. I tried this for all queues to see if it was...

vMCD Version 7.2 SP1 PR1 MiCC Version 8.1 I have a customer with a single vMCD, single MiCC but multiple physical locations. We can call them stores. Each store has its own phone number and its own NuPoint Call Flow. Option 1 currently takes them to a centralized call center that handles...

has any one connected CableMAS sip trunks to a 3300? i dont see them on the SIP CoE or a config guide. I had asked if they are the carrier or an underlying carrier and they said its them. just looking for a starting point on these trunks.

Micollab with Voice on VMWare MiCollab Client for Windows Desktop: 6.0.509.0 MiCollab Client for Android: 6.0.505.24722 MiCollab Client for BlackBerry: 6.0.25.0 MiCollab Client Web Portal: 6.0.503.24413 MiCollab with Voice 6.0.206.0 Mitel Standard Linux 10.1.43 OVA 6.0.205.0 3300...

has anyone set up a gmail or yahoo account to send out alarm emails? i have a customer with completely separate voice and data networks and have internet but no access to their email.

i havent tested it to see if it will really use the 2nd trunk group if the PRI is unplugged but you would need to use ARS in the trunks of the ARS form you will need to put the PRI trunk group first and then the analog trunk group. without setting up ARS you would have to fail it over...

MXE III Dual T1 Card Version 13.0.0.80 I spent all day today with tech support trying to get the T1 card on the 3300 to sync up to the T1 card on the Cisco. our 3300 replaced a Siemens system that they were able to dial through a T1 to the router and have it go to an unknown system in...

I am also getting a lot of errors on the advanced UM. I have the email addresses in and was told the alias is the same as the first part of the email but i keep getting errors like below and messages not showing up. below is from putty using tail -f msblog.txt and leaving a message in mailbox...

I only had notes on the 5000 and the 7000. maybe it will help https://drive.google.com/file/d/0Bz57Gyli6FRaUG54OEZaRXA1WlE/view?usp=sharing

you would need to enable dhcp on each I would think. it would be much easier than editing the options to limit dhcp address because of license numbers on each system and it would ease troubleshooting with different subnets.

NuPoint Messenger Base Software Release 17.0.0.24 Rev 01 I have a customer that's going to be migrating from Exchange 2007 to a cluster of Exchange 2013 behind a F5 load balancer. I have Advanced UM working while pointed directly to a single a 2007 server. If I point it to the IP of the load...

found it. need to program a name in the trunk attributes form for it to work.