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IPSI is right here. HA is worth an option. But going to SUN V880 would be a costly affair,instead you can go for Sun Blade 150. It may not be as rugged as V880, but is certainly more rugged than Ultra 5. The hard wares for both the servers must be identical though. Share Knowledge and Gain...

Since you are collecting the data from 8 different sites, you must be collecting huge amount of data and that too different for different sites. If something goes wrong with ur existing CMS server then you will lose all this data. I think you should go for this option, although u need to...

The problem here is the high volume of calls in that period which is generating the call records at equal pace.As Avaya has pointed out you must be exceeding the 400minutes/20 min limit or in other words the call_rec table in CMS which stores the call records is getting full to the capacity of...

Just a give a command called list trunk-group u will get the details Share Knowledge and Gain Knowledge Nagesh Pai

Bisu out the station first and then make chnages to it by giving ch station xxxx command. Share Knowledge and Gain Knowledge Nagesh Pai

Increase the queue length filed on your trunk group form to any thing greater than 1 Share Knowledge and Gain Knowledge Nagesh Pai

The call would go to the agent whose primary skill level is 3.As this is ead-mia. And the agent with primary skill is having higher authority than the one who is multi skilled. Nagesh

Are you using Definity prologix. If so then for VAL card you will need an extra CLAN card. I faced the similar problem at one of cutomer's site. The problem is if we use VAL card with Prologix then the prologix's resources are shared and VAL card doesn't get enough resources. To solve this you...

Are you using tie lines. If so consider switching to ISDN PRI. Also do you have a direct connectivity between your PBX and local vendor. Or does it go through any MUX like Passport or IGX. If so it can be an issue related to the integration between Definity and these MUXs Nagesh

Can some one help me to understand what is change isdn public setting. why it is used and what are its features.

Can You tell me the Books for these courses. thanks Nagesh

Even I would love to have this Macro.Pls send it to me. My email-id is nagesh_s_pai@indiatimes.com

Sridhar is the system using VAL announcement cards.Pls check the announcement card type.VAL is the new version of the announcement cards Nagesh

do u want to conference a call which is being observed? definity features dont allow this. but then there is one way to do it.u must be haveing a remote service observation number for which u have deifned a VDN and A vector. u can dial that 11 digit number used for remote observing if u want to...

i m glad to hear that ur PRI is working now. Nagesh

Natoli i m sending u my working configuration of ISDN PRI.plz check it with urs and tell me whether it was useful to you or not. My TRUNK GROUP CONFIGURATION HERE display trunk-group 12 Page 1 of 22 SPE A TRUNK GROUP...

my station has got the console permissions also.anything else required. plz let me know Nagesh

lopes1211 by your station's COR needs permission to do a FAC test call do u mean the field Facility Access Trunk Test to be set y if yes.then it is already set yes is there anything more required Nagesh

Jay the ds1 board numbers are as follows 01c12 01c13 01c14 01c15 is there anything else that i need to do?

i tried to put the facity test call on my system.but after dialing the channel number i get an ambulance tone. my facity acces code is 572. so when i dial 572 01313XX i get the ambulance tone.i can not dial the test call number. any suggestions Nagesh