When I do a list measurements trunk-group summary today-peak I am seeing something odd for today. Our 6 T lines are bound from the network side to hunt through all the channels, I put 4 of those T in trunk group 6 with 96 channels and 2 Ts in trunk group 7 with 48 channels. During the measured hour of 900am it read as follows
Grp Grp Grp Grp Meas Total Total Inc. Out % Out
No. Size Type Dir Hour Usage Seize Seize Srv ATB Blk
6 96 tie two 900 1085 464 364 0 0 0
7 48 tie two 900 5 24 24 24 9 0
I have a call center and we get a high volume of inbound calls, I normally do not utilize trunk 7 except during peak hours on Tues/Thursday. When I do I usually get overflow to Trunk 7 it has been as high as 24 without any All Trunk Busy (ATB) I did a Status Tr 7 when I noticed it but everything is showing inservice/idle. The only thing I can think of is my T may have taken a hit and went down briefly during that overflow. Any ideas?
Jay
Grp Grp Grp Grp Meas Total Total Inc. Out % Out
No. Size Type Dir Hour Usage Seize Seize Srv ATB Blk
6 96 tie two 900 1085 464 364 0 0 0
7 48 tie two 900 5 24 24 24 9 0
I have a call center and we get a high volume of inbound calls, I normally do not utilize trunk 7 except during peak hours on Tues/Thursday. When I do I usually get overflow to Trunk 7 it has been as high as 24 without any All Trunk Busy (ATB) I did a Status Tr 7 when I noticed it but everything is showing inservice/idle. The only thing I can think of is my T may have taken a hit and went down briefly during that overflow. Any ideas?
Jay