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What do you mean when you say "pop the display to the front"? We already have it set so that at different calls in queue thresholds the screen changes color but a flashing screen or audible sound would be more useful to get the agents and supervisors attention. Thanks.

Can you program the real time displays in CCM6 so they will begin flashing or make an audible alert when the calls waiting in queue reaches a certain threshold? I know you can make it change color but an audible alert of flashing screen would be more of an attention getter. We have a large...

I have two hotels that want to centralize their attendant service at one location but have some questions. Both sites have CAS capability although one is newer software. My questions are; Can you still do automatic wake ups for both sites across the link? Can you set DND's at the remote site...

I am running a cable for a TTY device and need the pinouts for the connectors on each end. I will be using a 9 pin male connector on the switch side plugging into a quad paddleboard and a 9 pin female connector on the opposite end plugging into a serial port on a PC with Hyperterminal. I have...

Anyone have any experience with the elan going up and down on an HMS400 after a broadcast voicemail?

We have an Option 81C in a very large hospitality environment that is not clearing wake up calls from the database as the calls are completed to the rooms. We have 300-500 wakeup calls per day and everything was working fine until a month or so ago. I cleared all of them from memory a couple...

bigindian65 When you have a minute could you explain your RAN idea in a bit more detail. If I understand correctly you are saying to set up a RAN route, record the instructions, then when they are finished listening to the message they can dial the FFC? If not, any further explanation would...

I activated multiple call wake up in a large hotel so guests can enter their own wake up calls for several different times. I assigned it a FFC of #69. Can anyone think of a way to front end this process with some type of recording or script that instructs them on how to set the wake up calls...

DocVic That option has been on the table for some time but due to the economy and budget constaints they want to keep them going as long as they can. Need one or two just in case but I will continue to look. Thanks.

It is not recommended nor necessary for the system to swap cores at midnight routines. At 24 hour operations it will temporarily interrupt call processing. Also, just in case you miss a message that caused the core to swap, it is a good indication when you see that it has changed to look at...

We are currently maintaining a system that still utilizes five of the old blue cabinets (QCA74) and all of them use the QSY22 power supplies for message waiting. We are starting to have problems with some of these and we only have one spare. Does anyone know how to repair these or someone who...

I have a Call Pilot 1.07 that does not send calls to the revert DN when the caller presses 0 while listening to the greeting. After a few seconds the call times out and they get a recording that this service is not available. I also get the following event codes which I was not able to look up...

rstew3 and all, I have since been able to verify that it will show the part number, vintage, and serial number on AG and AH cards when you do a card inventory. This may come in handy if you are adding PRI cards for the first time to later releases with Fiber Networks. The older vintages...

Looks like I will have to use the attendant console. The maintenance phone will not allow me to use the TRK command to test channels on a PRI. It says use LD 60 but there are no commands in LD 60 to test individual channels. Thanks for the advice.

I have four PRI's that are all in the same route (same ACOD) and I need to make test calls over some of the individual channels on each T1. Isn't there a command you can use from a maintenance phone to access a specific channel? Thanks

GHTROUT I did this. This is what I was referring to when I said I did a card inventory. Here is what it showed for the PRI cards: PRI, 36, <Unavailable> PRI, 37, <Unavailable> PRI, 40, <Unavailable> PRI, 41, <Unavailable> I was told that if the cards are AG Rls3 or AH vintages it would show...

We are converting our T1s to PRIs and will be using the NT5D12 DDP for the PRIs with the NTBK51AA D-Channel Daughterboards. The system we are installing it on is an 81C Succession 5.0 Product bulletins say the cards have to be an AH vintage and although these have AH vintage stickers on the...

We opted to use the Do Not Disturb feature as an interim solution last night. We were just trying to find a different way to do it. I like the idea of changing the DN to 7 digits so the phone can still be dialed but ONLY if you know the number. The calls that are coming in now are mistakes so...

Never thought I would be asking what I thought was such a simple question but does anyone know how to program an analog phone (2500 set) to not ring? Have more than 100 installed in areas where we want them to be able to dial internal calls only. Do NOT want them to ring or receive calls.

Is there a way to get good detailed reports on 2250 consoles similar to ACD reports? We are considering changing them to M2616 phones and putting them in an ACD group but we lose some functionality this way. We have Telephony Manager 3.0 but the console reporting is more about the group as...