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MiContact Center (CCM) 8.0.0.1 has an Ignite webclient which is currently in TechPreview status and it looks very promising (kudos!!!) Everything is working more or less fine except from the dashboard. Adding a widget is not a problem, editing it is. As soon as i 'Edit' the widget, change a...

scan if these ports are open: Ports used for the UCa Server TCP Ports 5060, 6015, 5090, 5070, 6010, 1099, 5106, 5085, and 5269 SSL ports 5061, 6016, 5091, 5071, 6011, and 5086 (for SIP TLS support) SSL port 36008 for Web socket support UDP ports 6015, 5090, 5070, 6010, 5085, and 18100 these...

Just remember this: - Before you can use the DLM all systems must be at the same SW version in a cluster and the SWAS period must be the same length. For example: The SWAS of all systems must be valid till february 2014. - Original packages (like the 16-user-package are not movable across the...

have you tried reinstalling the SW form vxworks CLI? The problem with TCPIP jokes is that when I tell them, all I want is an ACK but usually get FINs and RSTs

A customer has a SX2000 with a broken PRI. I have no idea what SW they are running. Is this easy to swap with a new one? I have no idea how this is programmed (on the CPU or partially on the PRI itself?) thanks in advance The problem with TCPIP jokes is that when I tell them, all I want is an...

Check the IE version on the server Do you get any notification bar at the top of the blank window? The problem with TCPIP jokes is that when I tell them, all I want is an ACK but usually get FINs and RSTs

What mitel SW are you running? The problem with TCPIP jokes is that when I tell them, all I want is an ACK but usually get FINs and RSTs

Do you have the right driver installed for this specific USB-2-DB9 adapter? Make sure you have the right settings: Baud rate: 9600 Data bits: 8 Parity: none stop bits: 1 had this before with the wrong driver/settings installed. follow me on twitter: http://twitter.com/benhoodie

This is not the embedded voicemail sending this. See if there is any LBG connection (with SIP trunks) that is creating this message. Embedded voicemail sends this: (1010 is the user extension in this example) subject: Voice Mail Message (Record-A-Call) This e-mail contains a voice message...

Hi, currently i'm installing a UCA application with the Console licenses. The customer is answering calls for companies and manage their agenda's Now i want to configure NameTag Hunt groups for incoming calls so that the know with which company name they should answer the call. So far i didn't...

The only way to get this done on a 3300 is only with one greeting. Set the 1st alt of the soft key/attendant to a RAD port Configure the COS timer to define the time before the greeting is played This is the only way people will hear a RAD greeting and stay in the queue. Any other way will...

IN this example Data = VLAN1 and VOICE = VLAN2 Connect the Mitel to for example port 24 on the switch: On port 24 config: 'VLAN1 = NO' and 'VLAN2 = untagged' Phones to any other port that have: 'VLAN1 = untagged' and 'VLAN2 tagged' (if no pc's connected to the phones they can also be 'VLAN2...

The easiest way is to use the WAN connection on the 3300. Connect this port to any DSL modem/router forward port 1723 to the WAN port. In this way you can set up a VPN directly to the 3300 without access to other LAN's follow me on twitter: http://twitter.com/domingodolores

Upgrade Bootrom All > to make sure your phones have the right firmware. follow me on twitter: http://twitter.com/domingodolores

how many admin groups do you have? follow me on twitter: http://twitter.com/domingodolores

Hi, Here is the situation. On a customer site we have an IP office 416 running v6. They have a analog handset (100) which answers all incoming calls. (i know :) There is this fire security dialer (550) that dials 100 if any alarm has been generated and plays a message. They want a...

But the callers won't be able to call external at all, which they are allowed follow me on twitter: http://twitter.com/domingodolores

This system is connected over DPNSS to a realitis system. User should be able to call forward to a realitis directory number but not to any external number. The Speed dial solution would work on a small system. This system has 9000+ users...... hell of a job to keep the speed dial list up to...

Yes ofcourse follow me on twitter: http://twitter.com/domingodolores

Is there a way to block specifical external call forwarding numbers The 'call forwarding external' option in the COS will block all numbers. follow me on twitter: http://twitter.com/domingodolores