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Could be a layer 2 fail on the telco side, how is the line provider ? How often is this happening ?

I agree sounds very much like a telco issue.

I cant see you having much joy getting this out of BT & chanes are they will come back with some fancy answer as to why you cant have it. What was the test they did, was the IP Office still connected to their circuits at the time ? Are these's 2 independent PRI circuits, or have they been...

The best way to find out whats going on from both your side and BT's side would be to put a Trend in between the IP Office & the NTE. Set this to monitor and review the trace, once your have created the fault. This way you can see the messaging from the system & the network & can see if the...

I have had this happen on ramdom extn's and was due to the system returning "waiting for line" when an invalied number was sent to line. The system was running a low level of 4.1 software and we were advised by Avaya to upgrade, this resolved the issue. I'm not sure for the sofware level and...

What lines are you using ? If ISDN & you unplug them from the system then call extn to extn, os the fault still evident ?

What line are being used on the system BRI, PRI. Also how many channels - can the noise be hear by your customer and the far end caller/called ?

Hi, How are the far end user reporting receiving the main number from the ISDN30 circuit, instead or the DDI. Mobile numbers landline numbers, national local etc... This sounds more like a telco issue.

what happens when you call from extn to extn with the ISDN still connected to the IP office ? I have experienced similer at to sites with BRI.