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Good Day Forum I have an existing customer that insisted on administrating their own Avaya IP office 500v2. "Simple add/move/changes nothing to high level" they told us. So I authorize our staff to send them a copy of the Manager software (you see where this is going?) Anyways the customer's IP...

Luis, did you resolve this issue? Hard to troubleshoot your configuration when you indicate that it was working 4 months ago. Does your system status indicate any errors on the SIP channels?

Yes. The H323 Remote Extension is enabled.

I am setting up a couple of 9608 VPN phones on a IPO 9.1. I have all of my VPN settings correctly. The phone boots up, brings me to the extension log in page, then displays Wrong Set Type when I try to log in? Anyone had this issue? The monitor software give the following error: 231116381mS...

@rval80 I am experiencing the same exact issue. Do you happen to find a solution?

Avaya has changed the licensing platform for initialization. I would contact a Avaya SMB company to inquire about upgrading system. The company will have to be certified in Legacy Nortel. Many companies unfortunately do not provide support due to the units End of Life. But I am sure there are a...

Working on a client that has an older version of the BCM50. I am attempting to log into the unit utilizing the nnadmin/PlsChgMe! default password which I am unsuccessful. My question for my BCM guru's is I vaguely remember a different password combination for older versions of the BCM? Am I...

I second Intrigrant's response exactly. Are all sites currently interconnected through SCN? From my experience it is always best to have a Control Unit with redundant lines onsite. At the very least it provides more opportunity to troubleshoot network issues when customer's network is down.

NHartse1, Fairly simple. Access your router and open up ports forwarding to your IP Office. Search on this site you will get a wealth of information.

TexasBear Thank you.

If I can chime with a question/answer... I had a similar issue once... I thought after Version 8.0 you cannot page both internal and external devises with a shortcode simultaneously? At least that's what tech support indicated to me.

Hey I have an intriguing question for my IP Office designers. Simply… Can you put callers into a Hunt Group Queue if all VM pro ports used? I have a customer running a winter weatherization radio ad; in the event of high traffic volume can I place overflow callers into queue while the system...

Austin, Sweet. Thanks.

So Jamie77 Can I create any type of shortcode to allow customer to easily change greeting?

IP Office 8.1(69) VMPro 8.1 93_40 I have a customer that would like to set-up a information box in their HR department. They would like a DID setup to allow callers to connect to a voicemail box/ AA module that provides a list employment opportunities. They would like the ability for the call...

There are possibly a couple of ways. Always include the IP Office software level and in your case what type of external lines you are utilizing.

You can not combine 2 extensions on one port as the original Avaya Partner was able to achieve. On the Avaya IP Office; the 1408 model would have to directly go into a digital extension port. Whereas a Konftel 50 would have to utilize a seperate analog port.

Yes. They are checked. Have you created this design? Is the Overflow group suppose to log out even in "all calls" logout status?

Avaya IP Office 8.0 (43) I have a client that has two Hunt Groups. Hunt Group Primary and Hunt Group Secondary both Longest Waiting. The Primary Group exclusive responsiblity is to answer the phones. The Secondary Group has multiple tasks. The Customer would like for the calls to overflow to...

Our company has been at a lost since the Nortel bankrupcy. We have switched over to Avaya but really miss the simple all in one box design of the BCM. With the IP Office you have too many auxillary factors to the design. Mainly the additional PC's you must configure for voicemail and the call...