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  1. rcsweet

    When dialing 94 and number i am routed to ac1. How do i route it to ac2?

    I would recommend that you not use AC1, but route all commercial calls using Trunk Steering Codes (TSC) and use AC2 for only DSN calls. Example 99-xxx-xxxx for local calls 97-1-xxx-xxx-xxxx for long distance call. It also prevents numbering conflicts. By not using AC1 it also prevents...
  2. rcsweet

    Meridian Mail 12 - System Status "Loading"

    If all the M-Mail cards are operating correctly connected to a SL-100 and the M-Mail was down or has been reloaded each LEN will not connect to the M-Mail even thou the status shows IDLE. If each number is called, it will just ring. You can fix this by outing the SMDI option for each LEN and...
  3. rcsweet

    Blocking specific fax calls while allowing voice calls

    You may want to look at the below link. It is a FireWall for voice/VOIP and is bridged on the PSN trunks. www.securelogix.com/products/index.htm
  4. rcsweet

    Nortel Option 61c (Music on hold on Analog set)

    You could have a problem with Analog Phones MOH. Most analog phone have the hold function built into the phone and will not active the PBX hold function.
  5. rcsweet

    IP to IP and IP to TDM ring only once

    Check the phone that only rings once and see if Call Forward is active. Trace TN in LD80
  6. rcsweet

    General PBX question

    The only other item I can think of is that on the load tape there is a CLLI name for your site. This may be what he is looking for. Hope this helps.
  7. rcsweet

    General PBX question

    I belive he want what software version your switch is running. After you login it will be displayed on the line above the ">" prompt. Example below: Date/Time of last Upgrade Software running (SD09) 2011/07/14 22:05 <<<<< XXXXXX/XXXXXX--SD000009 >>>>> 00/00/0000 >
  8. rcsweet

    SL 100 Question

    Forgot: Do not perform a mate load. Get load from CM using LOAD UNIT 0 CC for each unit. LOAD UNIT 1 CC Which will insure that you are not reloading bad data from one unit to another.
  9. rcsweet

    SL 100 Question

    Is dial-tone available on LCM? Have each unit been reloaded?
  10. rcsweet

    SL 100 Question

    Go to Line Level (LNS;LTP) Check Line Alarm Type (Choose AlmStat) Check which "Office Current" has met/exceed "Office Critical" When the MORE prompt appears press RETURN Are there any other Alarm present LEFT of LNS banner?
  11. rcsweet

    SL 100 Question

    Post LCM 3-0 (PM;POST LCM 3 0) Check Last Fault (14 FLT)
  12. rcsweet

    Traffic Analysis Software

    Check out the software at www.rtmi.com.
  13. rcsweet

    VTC TROUBLES IN 7.0

    You may want to Google the following NTP 553-3001-518 (don't Avaya's #) tile ISDN BRI Maintenance. It has step-by-step trouble shooting info. and Loop-Back info. Remember that the VTC equip must send the correct SPIDs to the correct TN.
  14. rcsweet

    VTC TROUBLES IN 7.0

    1. Each DSL/LEN use USID 1 & 2 because one LEN has no bearing on the other. 2. This is the profile/protcol (determined by the SPID recved) that communications between the LEN and the VTC equipment Both ends must match. All Polycom that we use support DMS. If is older VTC equip. this may have...
  15. rcsweet

    VTC TROUBLES IN 7.0

    Below is one DSL/TSP I use for VTCs. I have not had any programming problems from any VTC vendor(s). This bigest problem is that the USER'S SPIDs are not programmed on the correct VTC port. This can be checked by having the User unplug each RJ-45 from the VTC equip. one at a time, then STAT...
  16. rcsweet

    Managing two PBXs with one PC

    You may want to take a look at this link: www.rtmi.com. I manage nine M1s and a SL-100 with this software.
  17. rcsweet

    nortel sl 100 switch

    Use option "CLI" on redirect number(s). See NTP for information. Calls with be logged in LOGUTIL under file LINES. There are two Line XXX (switch traffic and trunk traffic). Just redirect Line XXXs to your printer.

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