Just looking for some help on forcing a call to get to the forwarded sets destination's Voicemail rather than the dialed number's Voicemail.
IE- 2000 is forwarded to 3000....When calling 2000 it rings 3000 but I get 2000's Voicemail.
We want it to get 3000's Voicemail.
This is a 3300 on MCD...
Ensure Mitai is enabled in the Class of Service for the softphone..HCI/CTI Call Control and Call Monitor.
Is this a "new install"? IE- You never had YA previously?
Do you even have softphone licenses? Some vendors assume it just comes with them...
I would suggest your vendor provide you with the Engineering Guidelines doc...When in a DMZ you MUST be in Server-Only mode.
You do it via the console and select "Configure this Server".
You will have an option to change to Server-Only mode.
Try renaming the Newheights folder found under Docs&Settings\<Username>\ApplicationData.
This will force YA to create a new instance of the DB locally on the users PC.
You could also try uninstalling and deleting that directory along with the directory within Program Files, rebooting and...
When in Server-Only mode you should really experience 1 way audio NOT no audio.
Does this firewall have 3 or more ports?
You need to ensure you're in Server-Only mode as well...
I used to support it...What's the issue?
I don't ever recollect anyone calling it the "Mitel-IVR" either....It's a screenpop application mostly used in ACD environments.
Each Security Group in E-Man is tied to the OPSMgr groups...You are correct in saying it no longer uses the Windows created groups.
The E-Man Helpfile has the information as to which groups in Eman tie into their respective OPSmgr groups.
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