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I have a remote BCM50 Rls.5 that is haing trouble with the 1230 IP phones when dialing number that terminate on menu trees. After the call is connected they can't dial additional numbers to go through the menu tree. The IP Phones are firmware 0625C6R. Remotely I can launch my 2050 SoftPhone and...

Thanks for replying curlycord. I did try with and without the 9

I have a remote MICS 6.1 with a RAD and it is connected to a Callpilot 150 that is connected to our network. I can access the Callpilot via our network and I can connect to the MICS via the RAD. When trying to change the AA via our network I can't get the MICS to call my number. I have verified...

Thanks SupportDude....

Customer has purchased a Polycom Voice Station 300 to use on their BCM50 Rls. 5.0. It is hooked up to an analog station on the main unit. Is there any special programming on the analog port required and does the Link timer need to be changed. There are keycodes loaded for analog stations. Do you...

267 is the Target line for that phone

Will the 4 internal trunk ports support DID trunks and/or will the Global 8x16 module support DID trunks ?

We did originally start with an ADID8 but couldn't get it to work at all, that's why we reverted to using a FEM module and trunk module....Thanks for the input

Thanks Cook1082. I have done that exact test on all 5 DIDs and they work fine..no echo, no hum. The LEC is asking us to change the line impedance, which it doesn’t appear that we can do. It looks like you can only change the impedance settings on Loop Start Analog lines, option is not offered...

I have a BCM 400 4.0 with a FEM connected to a Trunk Module with 2 DID cards. We have had complaints of echo and a loud buzz on DID calls before this hardware was installed and I am still having complaints. I recently had a vendor meet set up with AT&T and they decided thet needed to redesign...

Recently installed a new BCM450. Downloaded the new Element Manager and tried to copy my old Element Manager connections (summary.xlm) to the new one. Well it didn't take...Am I trying to do something that is not compatable with the New BCM Element Manager?

Thanks foneman1 that did the trick...I knew it had to be something simple....

Working on my first BCM 450. I am assigning a DSM32+ to MBM 2, the 2 DSM16s 20.1 and 21.1 are showing "Enabling...." but nothing happens on my T7316. I have tried the second new DSM32+, I have tried them on MBM 1. I know it's probably something simple but TPWD won't send us to training..Help !

During normal hrs. they want it to ring until answered by a person...

I have a Law Enforcement Office that requires an After Hrs. and Weekend message stating they are closed. The hrs are 8am to 5pm Mon- Fri. This is a BCM 200 RLS. 3.7 I need information on setting up the Greeting Table and Time of Day. They want it to be Auto and not manual.....

sorry for the slow response, had a family emergency. Both are running IE7 desktop has Java 5 update 12, laptop is Java 5 update 13 and I have updates turned off on both systems

Have a BCM400 rls. 4. On my desktop once I've opened Element Manager I'm not able to launch CallPilot. I get an error message "error launching browser". I downloaded the same Element Manager to my Desktop and to my laptop. I am able to launch CallPilot from my laptop.I tryed a "Stare and...

Thanks to all you guys, finally got it going......

Thanks.. I will make sure the BCM is patch current...I was never able to get to program anything on the phone...it just sat there with "DCHP server unreachable" I reset the phone to factory settings but that didn't help either

Having trouble setting up 1140e phones on BCM50 1.0..checked and made sure DHCP was turned off, have 4 ip clients installed, have the ip sub system set with a valid ip address and gateway...when I power up the phone the first thing I get is a request in the display for an Admin Password (tried...