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Good morning. What happens is that after the message plays, there is silence for a long time, then the system responds "for help press *h.... please make selection now or be disconnected..." So if you press 0, it responds that that is an invalid option, but you can start playing around in the...

Good afternoon. We are running an Avaya S8300 PBX with Communication Manager. We are trying to configure a mailbox with a class of service that plays a message then hangs up. I've tried the Bulletin Board COS, but it doesn't work the way I've just described. I have no training on this PBX, so...

Good morning, Mr.B! I had a user at the site login to the voicemail with the system ad extension and password. The remote access mailbox was using the alternate greeting,so I had her switch it to the day greeting. However, nothing is recorded on the day greeting, so when I called the number...

Thank you for responding! Big favor to ask - since I work 2.5 hours away from this site, I will have to ask someone there to fix this since I can't do it remotely. Can you refer me to the instructions to make the change you described? All I can find is a generic user guide. Thank-you.

Good afternoon. We are having problems accessing a NEAX MAIL system using the remote access number. When you dial the number, instead of being prompted for the security code and password, the system says "I'm going to ask several questions. After each, please reply". On-site users can retrieve...

Good morning. Looks like other arrangements have been made (so I won't be needing the answering machine after all) and I won't be able to do any further testing. I wish I could, as I would like to know how this works. However, I did verify that the adjunct extension for x125 was x325, but...

Good morning, Merlin techs. Need help using an MFM card to install an answering machine on an extension. The only info I was able to find was through this forum. The phone system is running Merlin Magix version 4 release 7.0. What I've done so far: 1) Turned off coverage to their existing VM...

Thanks very much for that information. Appreciate everyone's interest and help.

Well folks, I've solved the problem. I took a look at the info in the FAQ section and determined that our system does not provide features codes (at least that's what I think it means) because when I used MOC command 200 I got "200>0:NONE". So I decided that whatever was preventing calls to...

Hi. Just heard back from my POC (I'm working this problem remotely.) She dialed the problem extension from her phone and heard the same message I heard, i.e. "the person you are trying to reach is not accepting calls at this time. Please try again later". Nothing else except the date and time...

I had the user try this and it didn't work. Any ideas on what else it might be? Thanks for your help.

Good morning. I have a Dterm series I phone connected to a NEAX 2000 IPS PBX that is no longer accepting calls. When you call the number, you hear a message stating "the person you are trying to reach is not accepting calls at this time. Please try again later". I thought that DND may have been...

OK. Thank you very much for your help.

Good morning. Forgive me if this is a stupid question, but I don't work with the Legend system very often. I have a phone with a personal line programmed on it. When callers call the personal number and the employee doesn't answer, the call rolls over to voice mail. However, when he is using...

Hi folks. Sorry to report that we're not done yet... A user called and said that now he can't dial a local cell phone number from his office phone the way he used to (i.e. prior to this problem) which was by dialing 9+7digits.He now has to dial 9,1,xxx-xxx-xxxx. This is unacceptable to him...

I removed the "1814" digits as recommended from the Sub A Other Digits and it now appears to be working. Thank-you very much! However, I don't understand why this would not work even with the extra digits. I would think that even if the system passed 9,1,814-xxx-xxxx for a local call, the call...

Good morning. Thank you for responding. Here is some additional information on the Default Local Table that may help: Sub A Pools (for table 18 - Default Local Table) Pool Dialout code is 70 (Is this correct??) Sub A Absorption 00 Sub A digits 1814 (not 91814 as I stated...

Hello. I am just learning the Merlin Legend phone systems and need assistance with this particular problem. Forgive me if this is a dumb question with an obvious answer: All users can make long-distance calls, but only the secretary (operator phone) can make certain local calls. She can reach...