Legend R6.1 - Only the Operator can make local calls

[ml22]

Hello. I am just learning the Merlin Legend phone systems and need assistance with this particular problem. Forgive me if this is a dumb question with an obvious answer:

All users can make long-distance calls, but only the secretary (operator phone) can make certain local calls. She can reach one local number, but when she dials another number within that same exchange, she receives the message "your call cannot be completed as dialed". All other users receive the message "your call cannot be completed as dialed" no matter what local number they dial. They've tried 9, 1, areacode, number; 9, areacode, number; 9, number. The secretary makes local calls by dialing 9 + the 7-digit number.

The default local table definition is as follows:

Sub A Pool: 70
Sub A Digit(s): 91814

1+7-digit is set to "not within area code".

The LEC has checked all lines to this office and all are working. They don't have the equipment to monitor the incoming calls from these lines to see what is being passed.

Any information on what's causing this problem would be greatly appreciated!

Thank-you. ML22

 

[jconrad0305]

can you post the entire ars tableto look at it looks like the system may be adding the digits 91814 to any call so if you would dial 9 555 1234 it would be outpulsing 9 1 814 555 1234.

 

[tdaugirdas]

I would delete the SubA Digit(s) entry - and see what happens when you do.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[ml22]

Good morning. Thank you for responding.

Here is some additional information on the Default Local Table that may help:

Sub A Pools (for table 18 - Default Local Table)
Pool Dialout code is 70 (Is this correct??)

Sub A Absorption
00

Sub A digits
1814 (not 91814 as I stated yesterday)


Sub A Restriction Level is 2

Thanks. ML22

 

[tdaugirdas]

I see no reason for you to have anything keyed in the Local Default Table. The only thing in there should be the default route - which is 70. Delete all the other stuff like your "1814" Sub A digits.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[ml22]

I removed the "1814" digits as recommended from the Sub A Other Digits and it now appears to be working. Thank-you very much!

However, I don't understand why this would not work even with the extra digits. I would think that even if the system passed 9,1,814-xxx-xxxx for a local call, the call should go through...

In any case, I really appreciate the timely assistance I received from this site. This is a great tool for IT folks.

Thanks, again. ML22

 

[TouchToneTommy]

Unless you have Centrex lines, the phone company won't know what to do with the leading 9, and if you dial local calls with 1 and the area code, the call will either fail, or you will be charged long distance rates for those local calls.

 

[SYQUEST]

The 1+NPA+NXX-XXXX or NPA+NXX-XXXX for local calls ANYWHERE in the NANPA will NEVER be charged as long distance!!!

The addition of the Area Code has NO effect on the cost of the call whether it is local or long distance!

The Area Code is optional in those areas that have 7 DIGIT dialing. This has always been the case since 1995 when the format was adopted by NANPA!

....JIM....

 

[TouchToneTommy]

Wish the CLEC's in my area would comply with these regs!

 

[ml22]

Hi folks. Sorry to report that we're not done yet...

A user called and said that now he can't dial a local cell phone number from his office phone the way he used to (i.e. prior to this problem) which was by dialing 9+7digits.He now has to dial 9,1,xxx-xxx-xxxx. This is unacceptable to him. That makes sense as I removed the 1814 digit pattern to get the other locals to work.

I called the LEC and all the lines used by this office are POTS not Centrex lines. I was told that any number dialed from these lines needs to be 10 digits.

If all the problem numbers are in the same local area code, then why do some have to be dialed with 10 digits vs. 7 digits?

I need to be enlightened, I know...

Thanks. ML22

 

[SYQUEST]

I need to make a correction to my previous post. Some NPAs don't allow 1+10D or 10D calls within the Home NPA, and it looks like NPA 814 is one of those. For all concerned here, there is a URL on NANPA's website that will give anyone interested all the info for the dialing plan, etc. for that NPA:

http://www.nanpa.com/nas/public/npa_query_step1.do?method=resetNpaReportModel

ml22:
In regards to you last post, what is the Area Code where the Legend is located, and who is the service provider for the customer? Let's start there.

TTT:
In regards to your post, I would suggest you verify the dialing plans for your Area Codes and if the CLECs are not adhering to those and are charging for calls that should be local, make complaints to the state PUC and the FCC.

....JIM....