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Hi John Thanks for your suggestion - added cff to two of the offices (the other already had the setting!), however it did not resolve the problem - have you any other ideas on this? Kind Regards Paul

Hi I have three offices that were not able to call forward between sites, although they could dial each other's DN's from site to site. I set TRNX and EXTT to YES in Net_data. It worked fine for call forwarding using normal DN's, however Call Forward fails when the users try to call forward...

Thanks guys - much appreciated

Hi I have taken music off the IAO trunk and just have silence on hold, no beep beep's! I know that on older M1/CS1000's you have to change the dip on the conference card to set this up, but on 5.0 with a CPPM there are no conference cards Does anyone know how to add the beep beeps on hold...

Smile pc console - Carried out some names changes using OTM - Old names are displayed on the Smile, not the new ones after doing global update from OTM. PBX reflects the names updated on the Smile. Anyone got any ideas as to what may be wrong? Thanks

Hi Can you help? I've got this problem on Outlook 2003 with the Unified Messaging. Basically, you get a run time error for outlook when you try to open a call pilot voice message. It then crashes outlook i.e. outlook becomes unresponsive. This is not happening all the time, but on a number...

Hi Can you help? I've got this problem on Outlook 2003 with the Unified Messaging. Basically, you get a run time error for outlook when you try to open a call pilot voice message. It then crashes outlook i.e. outlook becomes unresponsive. This is not happening all the time, but on a number...

Hi Can anyone tell me what the command is for accessing a MAIA remote access box? I can connect to the box and I know what commands I need to use once I have the command prompt, but I can't for the life of me remember how to get to the command line! Would be greatful for any assistance...

Hi John Still the same Cheers Blighter

Hi John Here is the phoneset TNB TN 012 0 00 04 TYPE 2216 CDEN 8D CUST 0 AOM 0 FDN 7000 TGAR 1 LDN NO NCOS 6 SGRP 0 RNPG 3 SCI 0 SSU 0010 LNRS 16 XLST SCPW 3052 SFLT NO CAC_MFC 0 CLS TLD FBD WTA LPR PUA MTD FNA HTA ADD MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE...

DNAM was the first thing we checked and it is set to yes - The incoming idc goes to a PLDN and it doesn't display the name, but works with ordinary extensions

Hi All Wondering if you had come across this problem. We have DDI names programmed in ld95 (IDC section), calls are answered and the names do not appear, however if you put the caller on hold and then retrieve the call the name displays. Anyone know a fix for this? Thanks Blighter

'Inskins' Call Pilot 03.03.06- Keyboard doesn't respond properly when I re-attach keyboard to the call pilot - Some keys respond, some keys don't, the caps lock key even enters a character when pressed! Will I need to reboot call pilot to get the keyboard working? Will I have to do this each...

Yes it does ring a bell - found out that Agent Map will show on a PC without SCCS Client installed, but you have to make a copy of Agents.mdb from a PC that has both SCCS client and GRTD (C:\Program Files\Nortel\GRTD\Agents.mdb), change the file name to agentdata.mdb and copy it to the GRTD...

Hi I've similar issues. I have SCCS 4.2, GRTD 3.05.05 . On one of my user's NT PC, the agent map shows all the agents logged out, however my XP PC has no such problem and all the agents (the same agents) show as logged in. I have tried my user ID on both machines and it makes no difference...

Hi vztech Did you upgrade? Did going to 25.40b fix the fault? I'm getting this problem also, but no matter how many times you tell users the correct procedure, they eventually forget! And having 4000 users with 3904's I have to reset half a dozen a day And I noticed that Bug095's occur when...

Sorry for the TLA's (three letter abbreviations!) VPN - Virtual Private Network IDA - Integrated digital access (Trunk Type) Here are the two RDB's, let me know what you think; ROUT 130 TYPE RDB CUST 00 DMOD ROUT 130 DES VPN TKTP IDA NPID_TBL_NUM 0 SIGL DPN CNVT NO RCLS EXT DTRK...

I have a problem that has occurred since we had a re-install and I can't seem to find what settings have changed. I have VPN numbers that can be dialled over an IDA route, but cannot be forwarded over that route, yet it works on a PRI2 route. The other strange thing is that I can forward to...

Thanks for this - did the reboot at the first opportunity - it needed two reboots, but cleared the fault. Many thanks Blighter

I have only got 6 concurrent sessions and still cannot run the reports. Is the default printer something that is installed during the client set up?