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@Westi- Straight PRI. I have the problematic chassis sitting on my desk. I'm going to set up a PRI connection to another IP Office and see what it does, or what it takes to change it's behavior. Up to and including calling the Pontiff himself. [2thumbsup] Something to be thankful for...

@Westi Thanks for chiming in. I did not try re-recording the prompt. I did try rebuilding the options- took them all out, saved it, and put them all back. No change. When we swapped the SD card to the new system, it worked with all the same recordings. So it has to be someplace in the...

Well, we ended up replacing the entire system, New 500v2 and new PRI card. It started working right away. We simply swapped the SD card and everything came up and worked as it should. Then today, I got a call that a IPO 500v2 with only POTS lines had the same issue- can't choose an option at...

I told AT&T today "You were blaming my equipment so I replaced it. Now I'm blaming your equipment, so you should replace your smart jack." We have a vendor meet next week now.... Something to be thankful for: Every day I beat my previous record for the number of consecutive days I've...

I should probably add that this is embedded voicemail, not VM PRO.

@Nystech- Yes, the AA options work fine with internal calls. We also have an IP Trunk to this system, and tones work well on that trunk. It seems only related to that PRI. Just today we replaced the PRI card, and still have the same issue. We have tried the PRI card in other slots even. To...

If you assign those park zones specific numbers, you can put those same park zones on other phones, and someone can back up the receptionist when they are underwater. Every extension I create gets 2 park zones, 8888 and 8889. Calls can be picked up by any phone in the building by pressing Zone...

IP 500v2 running 10.1.0.0.0 build 237, with a VCM32 v2/PRIS U This system has been up running for 3 years, working fine with an AT&T PRI. Last Thursday, it suddenly stopped recognizing the DTMF tones at the Auto attendant, voicemail, or any place in the system. Direct Dial calls work great...

Avaya used to have a great article about how to stop echo on the IP Office. I used it many times by clicking this shortcut: https://support.avaya.com/ext/index?page=content&id=SOLN243273&group=UG_ENTITLED_CUSTOMER However, Avaya has taken that article down. If someone has a copy, I would...

IP Office 10.0.0.3.3 build 1 with Embedded Voicemail running in Intuity Mode. This system has been installed for less that 3 weeks, and twice now, a user has somehow disabled their recorded voicemail greeting. When the station is called, the caller hears "(User) is not available" even though...

I've been supporting CUCM 10.5 for almost 2 years, and am looking to get my CICD certification (I need it so I can be promoted). I do great with the CUCM parts of the study guide, but I've never had my hands on a CME. I also struggle with the Cisco IOS commands, as I only do voice and am not...

I am having issues with the SAL upgrade as well. We have over 60 sites at CM 6.3.7, most at Service-VM 3.0.0.0.11 with SAL GW at 2.2.0.0.26. The playbook from Avaya says to download this file and use these install instructions. The file is a.zip file, and the instructions for remote install...

Thanks all for the responses. ZeroZeroOne- you have hit on the very heart of our problem. We are an extremely HUGE international company, and the only piece of this we even know anything about is the voice system. So can you please provide a bit more detail about the specifics of these...

Is there a better instruction guide than the one Avaya provides? There are many sections that just say "Enter the required information." We have no clue what that means... Recent upgrade to CM 6.3 with AAM 6.3.3 and want to use the Unified Communication feature to listen to voicemails in...

I've searched, and can't find this topic, so thought I would ask. We have just added our 75th site with a LSP, and our MIDs are all over the place, with no pattern, and it's always a battle to get the next number. I would like to change the MIDs so they match the IP-Network-region, which would...

UPDATE- Deleted the SIP extension, Merged the config. Recreated the SIP extension, Merged the config. No Change. Rebooted the IP Office. Works like a charm. Something in the back of my brain remembers that if you change an extension, you have to reboot, even though the system does not tell...

Thanks for the reply. It is a new extension, so there are 3 CA's, no forwarding, no DND. Monitor reports the station as busy when you try to call it. System status says the phone is ready, but when watching it being called in active calls, it never shows it trying to ring that extension...

And you really do need the stop line in a vector...

I have set up several B179 on IP Office 9.1, but this latest one has me baffled. It registers fine, you can make calls out, but when you try to call that extension, it rings busy. Anyone have any ideas?

Man, you are making this way too difficult. All you need is 1 announcement, 1 VDN, and 1 vector. 01 Wait 2 sec hearing silence 02 Collect 5 after announcement 82011 for none 02 route to [Jim's Extension] if digits = 1 03 route to [Joe's Extension] if digits = 2 04 route to [Jay's extension] if...