IP 500v2 running 10.1.0.0.0 build 237, with a VCM32 v2/PRIS U
This system has been up running for 3 years, working fine with an AT&T PRI. Last Thursday, it suddenly stopped recognizing the DTMF tones at the Auto attendant, voicemail, or any place in the system. Direct Dial calls work great, and AT&T just confirmed(?) that DTMF is making it to our phone system. (When you dial direct to an extension, the user can hear the DTMF, and AT&T brought a spare PBX to the location and the DTMF works in their system.)
We have rebooted thru the software, shut down the system and then unplugged, we have reseated the PRI Board in slot 1, and we have moved the board to slot 2. Still no response.
I have a replacement PRI board on the way, but my fear is there is something more wrong than just the board, and I trust AT&T about as far as I can throw a cement truck.
Anyone have any thoughts? Or can someone explain how IP Office processes DTMF?
This system has been up running for 3 years, working fine with an AT&T PRI. Last Thursday, it suddenly stopped recognizing the DTMF tones at the Auto attendant, voicemail, or any place in the system. Direct Dial calls work great, and AT&T just confirmed(?) that DTMF is making it to our phone system. (When you dial direct to an extension, the user can hear the DTMF, and AT&T brought a spare PBX to the location and the DTMF works in their system.)
We have rebooted thru the software, shut down the system and then unplugged, we have reseated the PRI Board in slot 1, and we have moved the board to slot 2. Still no response.
I have a replacement PRI board on the way, but my fear is there is something more wrong than just the board, and I trust AT&T about as far as I can throw a cement truck.
Anyone have any thoughts? Or can someone explain how IP Office processes DTMF?