vector auto attendant

[85adventures]

ACM 6.0.1/MM 5.1.2

I've received a request to set up an auto-attendant that is a bit more complex than I've done in the past. To tell the truth, I'm not sure it can be done as requested, but thought I'd run it by tek-tips before I give up.

Assuming the someone calls the auto-attendant at 65000:

You have reached our department, if you know you your parties extension, you may dial it at anytime (5-digits).

If you would like to speak to Jim, press 1.
If you would like to speak to Joe, press 2.
If you would like to speak to Jay, press 3.

If there is no entry, the call is sent to 65010.

After thinking about it, it seems like this would be best done with vectors, rather than a caller application. Or, am I mistaken?

I can program the vector to route to the known extension, but, once the menu begins (1-digit), the vector is no longer able to route 5 digits.

Any constructive thoughts are welcome!

Current Vector:
display vector 800 Page 1 of 6
CALL VECTOR

Number: 800 Name: Test
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 1 secs hearing silence
02 announcement 82011
03 collect 5 digits after announcement 82012 for none
04 route-to digits with coverage y
05
06 collect 1 digits after announcement 82013 for none
07 goto step 15 if digits = 1
08
09 goto step 23 if digits = 3
10
11 wait-time 5 secs hearing silence
12 route-to number 65010 with cov y if unconditionally
13
14
15 route-to number 65369 with cov y if unconditionally
16 announcement 82014
17 goto step 6 if unconditionally

 

[ATI2ner]

Man, you are making this way too difficult. All you need is 1 announcement, 1 VDN, and 1 vector.

01 Wait 2 sec hearing silence
02 Collect 5 after announcement 82011 for none
02 route to [Jim's Extension] if digits = 1
03 route to [Joe's Extension] if digits = 2
04 route to [Jay's extension] if digits = 3
05 route to digits with coverage y
06 Stop.

use the one announcement just like you have it...
You can send it back to the start if they don't make a selection by making step 06 go to step 1, then 07 a stop.

 

[85adventures]

How will that work if the vector is looking for 5 digits, but only one is entered for the menu choices as opposed to the known extension?

 

[dialtonebone]

It is looking for UP TO 5 digits, not looking for 5 digits. So if you dial 1, you will have a pause before the digit timeout, then it will route to option 1. If you dial a full 5 digits it will then dial to that number directly without delay. You could also dial 1# for immediate transfer when pushing 1.

 

[ATI2ner]

And you really do need the stop line in a vector...

 

[85adventures]

Sure enough! It works. Thanks.