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Wonderful pndscm, I'm going to try this today will let you know how I get on !

yes pndscm if you don't mind. We have Unity Connection 7. Merry Xmas !

We have a range of 10 Meet Me conference numbers set up on our Call Manager and we are looking to increase functionalilty On other telephony systems participants can record their name when they phone in and the system announces when they join and leave the call. On meet-me there is a little...

No not exactly, though the menu option to redirect is interesting. Thanks

ext mobility app ??? I've never heard of that is it something you have to download? We run 7.15 and never heard of it...

There is a greeting and if available the call goes to the Agent, if not the call is placed in a queue. Ineed something that basically would make a specified trigger forward to a number that is imputted from the phone. Basically like the call forward functionality available in Cisco User Options.

Hi, we have a number of scripts for a number of dept and due to bad weather we want to have each of these depts to be able to dial their own dedicated number that will simply forward their calls on to voicemail. The scripts at the moment play a greeting and queue if nessescary untill an Agent...

thats great thanks - anyone know of a good free jpg - png file converter??

is there a step by step guide to the size they need to be , the format & process to apply them?

We've gone from 4.2 - 7.15 and I thought i'd try getting a dept logo's on the phones. I read that Cisco Phone Designer could do this so I have configured everything correctly but find that I can only apply wallapaper to our 7961's. Unfortunetly the majority of our 3000 phones are 7911's! Even...

Call Manager has no built in message playback. If its just for one number I suggest you simply forward the group call onto another ext that has simple answer machine plugged into it via an ATA to achieve this. Still its cheaper than buying a Voicemail server !

Turns out this is related to my other thread about changing the search spaces for Hunt pilots! Most of our hunt pilots have mailboxes. Staff access the mailboxes via vmprofile. The vmprofile must go off the CSS for its mask number to get to the mailbox i.e. the hunt pilot number. If the CSS is...

Yes I had to change it manually on all 295 hunt pilots !! Resolved the issue though !

Hi, another issue we have had since our call manager 4.2 & unity v4 upgrades to 7.1 is that staff cannot access the associated voicemail boxes through vmprofile association on their exts. If the ext is listed as an Alt Ext on unity they can. Is there any reason/fix for this? At the moment the...

I'm trying to use BAT on CUCM 7.15 to change the calling search space for the forwarding settings on all our Hunt Pilots - is this possible? It doesn't appear to be. The reason is because although we used the DMT when upgrading from 4.2 alot of the CSS were set to none but the forwards still...

We just use Attendant Console but obviously this info is gathered from lists of department names in the account pages so its good for admin teams to know if they can put a call through or not.

I reckon this has an easy answer but can't find it! Please help. We are upgrading to 7.15 and it would be great to be able to use the User Must Change at Next Login feature so staff can personalise their own new PIN immediately after entering the default. We are ISO20000 so security is a big...

We have an existing UCCX script that keeps calls queuing and contains an option to leave a voicemail message. Is it possible to somehow keep this message in the queue so it gets delivered as a call? Apparently some companies have this feature.. and seperatly though similar… Can voicemail boxes...

Hi, we have a CM 4.2(3)SR2B running. We have a group set up ringing in a broadcast pattern that goes to voicemail (Unity) when the call is unanswered after 15 seconds. However when the call goes to Unity our Tiger call logger see the call as dropped/unanswered/missed. Answered calls are coming...

Not the first to say that - Cisco forum say the same ! Thanks