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  1. Irish1Pat

    Octel 250 Voicemail installation and programming manual

    Eartel, I suggest for program changes, using the 5 volume set of System Manager Manuals. These are a part of the CD's mentioned by Ken. If you don't have much experience with Aria software, I also suggest sub'ing it out.
  2. Irish1Pat

    octel 250 avaya

    Anytime during 2013, change the year back to a year that matches each day of the month & each day of the week for the entire year. As an example, if the current year was a leap year, the year to choose to change back to must also be a leap year. If not, reports will be skewed, CDR will be...
  3. Irish1Pat

    Caller App Menu Only - No Caller Input Options

    Supporting a single MAS w/ MSS R2 w/ latest SP & patches integrated to a Siemens Rolm using DSE. I am trying to setup a caller app with menu only (which might be able to change to ext, mbx or caller app menu option) that has only 1 option (key 1) to choose, and if there is no caller input, the...
  4. Irish1Pat

    Octel 250 reports

    In Procomm start a capture file immediately before you hit the "p". Procomm defaults the capture file to a .cap file type. Open windows explorer & surf to the Procomm capture folder and change the file extension from .cap to .txt. Then open with Notepad. Should be good to go.
  5. Irish1Pat

    Upgrading MSS & 4 MAS from 5.1 to 5.2

    I'm looking for suggestions on how others might perform an upgrade as stated above. Here are some scenarios to consider: 1. Begin with MAS1 and the MSS. Complete all servers back to back until all servers are completed. 2. Begin with MAS1 and MSS and complete on first day. Bring system up for...
  6. Irish1Pat

    VPMOD Issue

    Dave, What does CDR show when you try logging into that mbx and other mbxs? You can paste the results in a reply. Can you change mbx 3743 (in menu 9.1.1)? The other mbxs that were tested, were they also type 32? If all were type 32, try a different type. What are the results? If not type 32...
  7. Irish1Pat

    Time stamp

    The Aria software is unable to announce the year 2013. This only comes into play when listening to the envelope information of a messgae that was recorded in 2013 and played back in 2014 or later. That's all the ill side effects for 2013. Fast forward to November 24, 2015 20:15 local time...
  8. Irish1Pat

    Octel 250/350 Engineering Bit

    Several people have them.
  9. Irish1Pat

    MAS not shown in VMSC and Unable to Add MAS to the VMSC Listing

    Good afternoon, The MM is R5.2 with #5 MAS servers using EXCH backend. The SP & patch level is SP 9 (9.2.484.9007). Opening the VMSC and expanding the Message Application Servers reveals MAS servers 1, 3, 4 & 5. MAS2 is not shown. I tried to add a MAS (intending it to be MAS2) to the VMD by RH...
  10. Irish1Pat

    Octel 250 reports

    Is your existing voice mail system an Octel? If yes, which model, 250/350 or 200/300 or some other model? Let us know if you still need help.
  11. Irish1Pat

    MAS RAS Error 691: Access denied b/c name/pswd invalid on domain

    1 MAS w/ MSS R2 Dialing into MAS using dialup network connection from PC yields the error in subject line. Used 2 other logins - same result. Had customer share their PC desktop to access MAS to reset the services account pswd. Verified services account is a member of domain administrator...
  12. Irish1Pat

    Calls to voice mailbox go to front end user greeting

    JonnieJ, What results have you collected from the PBX list trace commands, run several times using different objects to trace? I suggest creating a duplicate vdn/vector w/o BSR, run a list trace and capture the results. Compare the traces to see the differences. Be sure the Vmbx number is...
  13. Irish1Pat

    VMSC - Auto Att - Holiday

    I was asked to change the day of the holiday in the VMSC AA. Everything tried has yielded the same result: "The date specified is invalid." I have dup'd the problem on R2, R4 and just now on R5.2. The R2 & R5.2 are MSS backends (both at latest SP & rel) while the R4 is Exch backend running I...
  14. Irish1Pat

    MM R5.1 SIP MWI - MWI Service INOP

    3 items were completed to resolve the error: 1) The MAS Send operation was not completed. Completed it. 2) Suspect (95% sure) the VVSTS trusted server pswd was mistyped, which caused us to... 3) Rebuild the VVSTS trusted server. MWI now working normal. Happy dance time. Pat
  15. Irish1Pat

    ring control

    Along with the Klaxton horn, be sure to use a proper button label for the associated appearance. The label can be obtained at the same retail location as the horn itself.
  16. Irish1Pat

    9 inserted in missed call log

    98Converter, In your example, where is the 7 digits (presumed a local call) defined so the phone knows to prefix with a 9? Is this inherent in the SET PHNLDLENGTH 10 line? Or is it understood that since the SET PHNDPLENGTH is set to 4, everything having more digits will be prefixed with a 9...
  17. Irish1Pat

    MM R5.1 SIP MWI - MWI Service INOP

    EventID 161 verbiage: The Message Waiting Indicator could not establish a connection to the voice server LMMARMAS1. EventID 164 verbiage: The Message Waiting Indicator has failed to locate an on-line voice server for service location. All processing will be halted while continuing to search for...
  18. Irish1Pat

    MM R5.1 SIP MWI - MWI Service INOP

    I am assisting with an install (actully an upgrade from 3.1) using MSS backend. Three of us are working on MAS, SIP server, and CM. We cannot get the MWI service to locate an online MAS server. (Extracted from application event viewer.) We are seeing event 161 followed 1 second later by event...
  19. Irish1Pat

    Erratic PRI behavior

    Tronic1, I can assure you that AvayaTier3 knows his stuff, has done work for me, has provided many excellent learning opps, and has not steered me off the center line. If you are at the frustration point of no return, want it resolved and have the ability to enlist his expertise, I highly...
  20. Irish1Pat

    Route to number... not working

    So you are saying that if you don't press any key (step 10 unconditional), the caller is routed to ext 2500? I think the answer is yes. If that is yes, then it may be related to the "0" key and how it is defined elsewhere in the translations. Pat

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