9 inserted in missed call log

[Phonemax]

Hi

We have a CM 5 running mostly 4610 and 4621 IP sets. All the IP sets have the latest firmware.
The problem we are having is within the missed call logs on the phone. The missed calls log automatically wants to insert a 9 in front of the number to cal it back. This is great for external calls however we get the same 9 inserted for internal missed calls from 4 digit extensions. So when attempting to return the call from the within the log the phone will dial 9 and the 4 digit extension instead of just the 4 digit extension.

My assumption is that I can correct this within the 46xx settings file. I was looking through it and found the following and was wondering if I changed these settings would this correct the issue.


Thanks.


############# ENHANCED LOCAL DIALING RULES ###############
##
## These settings affect certain dialing behaviors, such as
## dialing numbers from the incoming Call Log or from web
## pages
##
## Dialing Algorithm Status
## Controls whether algorithm defined by parameters in
## this section is used during certain dialing behaviors.
## 1 enables the algorithm, 0 disables the algorithm.
## SET ENHDIALSTAT 1
##
## Country Code
## For United States the value is '1'
## SET PHNCC 1
##
## Internal extension number length
## If your extension is 12345, your dial plan length is 5.
## SET PHNDPLENGTH 5
##
## International access code
## For the United States, the value is 011.
## SET PHNIC 011
##
## Long distance access code
## SET PHNLD 1
##
## National telephone number Length
## For example, 800-555-1111 has a length of 10.
## SET PHNLDLENGTH 10
##
## Outside line access code
## The number you press to make an outside call.
## SET PHNOL 9
##
##

 

[demanding]

We had the same issue and had to update to the latest firmware.

 

[nickd87]

Yes, to turn this feature off, use:

SET ENHDIALSTAT 0

in the 46xxsettings.txt file.

 

[phoneguy55]

Remove the ## to turn all of that on.

 

[Phonemax]

If i change the setting in the txt file, I assume that it will also effect the 9 prepending external numbers. Is there a way for the 9 to be there for external numbers and not to be there for internal calls.
Is it possible that if I set SET PHNDPLENGTH in the file to 4 (to match the actual extension length) the phone will know the difference?

 

[98Converter]

It should look like this if you extensions are 4 digits and your PBX is in North America.

# Dialing Algorithm Status
## Controls whether algorithm defined by parameters in
## this section is used during certain dialing behaviors.
## 1 enables the algorithm, 0 disables the algorithm.
## SET ENHDIALSTAT 1
##
## Country Code
## For United States the value is '1'
SET PHNCC 1
##
## Internal extension number length
## If your extension is 12345, your dial plan length is 5.
SET PHNDPLENGTH 4
##
## International access code
## For the United States, the value is 011.
SET PHNIC 011
##
## Long distance access code
SET PHNLD 1
##
## National telephone number Length
## For example, 800-555-1111 has a length of 10.
SET PHNLDLENGTH 10
##
## Outside line access code
## The number you press to make an outside call.
SET PHNOL 9
##
##

To answer your question, this is where the phone knows how to prefix a 9 when necessary. If it sees the number in the call log is 4 digits - it won't prefix it. If it sees it's 7 or 10 then it will prefix it with a 9.

Hope this helps.

Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[Irish1Pat]

98Converter,

In your example, where is the 7 digits (presumed a local call) defined so the phone knows to prefix with a 9?

Is this inherent in the SET PHNLDLENGTH 10 line?

Or is it understood that since the SET PHNDPLENGTH is set to 4, everything having more digits will be prefixed with a 9?

Just making sure I understand the file definitions.

Pat