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Has anyone ever come across an issue where random phones (Mine are 7960's) lose the corporate directory? It's not widespread for me but happens enough. I reset the phone and it comes right back but it's a bit of a nuisance. I'm running CM 4.1.3. Any insight anyone has would be great. Thanks!

I think the issue you are having is similar to one that i've encountered. Basically when going into Unity and adding somebody Unity returns nothing for that user as it believes it is already assigned in the system. Is that what you mean? If so i've been able to fix the issue. There is a tool in...

Just wanted to add that I did find the documentation on Cisco's site regarding the procedure but this is more of a question for something that may not be well known that people have come across.

Hi Everyone, We've had a lot of turnover in our dept and while some people are gone some are still within the company and was thinking of changing the admin password on our 2 CM's and IPCC box. Is it as simple as just changing the password in the OS or is it an involved process of CM pieces...

Yea, it is weird. Here's the thread on the Cisco forums where they discuss it. http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified Communications and Video&topic=Unified Communications...

Yea, from what I've read 7 is just some additional features. However, I did find out that clustering for Exchange 07 is not supported yet in Unity 7. It seems like support will be added but I was unable to find a date as to when that will happen.

We're currently looking to upgrade our Unity version from 4.0(5) so we can upgrade exchange to 2007. Would it just be better to go all the way to 7 or should we just go to 5? From all the upgrade documentation I've seen I can't see why we wouldn't just go to 7 but I figured it may be beneficial...

Awesome. That did the trick. Thanks!!!

Ok, so I finally got around to giving this a try. I have a publisher and a subscriber and when I check the phones they are getting the xmldirectory file from my publisher. Here's a part of my file: var name = String(Request.QueryString("Name").Item); Response.ContentType = "text/xml"...

Cool. Thanks for the info.

Hi all, I'm just looking to change the name of my company's directory that appears in the phone. I located what looks to be the name in the xmldirectory.asp file. Can I just change it there? Will the change take effect immediately? I'm running call manager 4.1.3 Any advice is greatly...

Does dial peer configuration take place on the router piece? (I don't normally do the router configuration, we have someone else who handles that)

The cutover took place and we put the translation rule onto the router. Incoming calls are routed fine however when you dial the number out our system is translating digits and handing the phone company the wrong number. How can we set it up to translate it incoming but leave it alone outgoing?

Ok, makes sense. I'll give it a try.

Hi Everyone, We have Call Manager 4.1 with a 2811 Router using H323 and we're looking to have a 1-800 number that was previously forwarded by the phone company to our existing number moved to our PRI so we don't have to pay for call forwarding anymore. My question is what will i need to...

Hi Everyone, I've used CDR to run reports on extensions in my company but now I need to get call reports on incoming calls to our receptionist who is using the Attendant Console. I've never done this so I tried running the report on the Pilot Point but CDR is saying that pilot point doesn't...

Does TSP work in Vista? I've installed it but everytime I update the CallManager and User info it seems to disappear like it was never there.

I was able to enter the Unity VMPort and it went to into Unity but I think I can clarify my problem a little further. I have many sites, upwards of 90 with each site using 5 phones and five lines. Each site hunts all 5 phones but the site itself only needs 1 voicemailbox. Each site must have a...

Hi Steve, I've noticed in my system when I add the Alerting name you will see the name of the user you are calling. So if I have a phone and my alerting name is filled in anybody placing a call to me (internally) will see my name. I think that's it but if I'm wrong somebody please correct me.

Hi all, I'm using CCM 4.1 and I'm having a similar issue but I have my hunt group broadcasting to a number of phones and need it to go to a specific Unity account when there is no answer or is busy. I tried configuring the hunt pilot to point to a number that has voicemail forwarding to all...