Search results for query: *

Is it AML or SIP license? On AML the SN is the PBX ID as roadrunr92 described. On SIP the serial number is a MAC address of the server.

What is the SECC install CD version you are using? For Windows 2003 there was a different install kit.

This is a non-existing feature. (requested by the customers for ages) The time in state will not change until the state of the phoneset is not changed.

The user account you need is the Agent (telset) LoginID from CCMS.

In the license file I see LM_SUPERN license which appears as Nodal Supervisors in the license manager's Real time monitor. In the documentations I can't find the description for this license and I can't do any activity that would show the usage of this license. Neighter - Logging on to the CCMA...

What is the software release? Fat or webclient? What are you doing exatly when you try to delete the report?

Install the AACC with the local "Administrator" account. Installing the server software with other accounts even having administrator privileges led me to the same problem.

Since CCMS rel 7.0 there's Contact Detail reports which is working from a far better designed tables and very easy to report.

I cannot seem to get a value for: not ready time based on activity code 100 not ready time based on activity code 101 etc" There's a standard report called "Not Ready Reason Codes by Agent" that gives you exactly this feature.

You named the topic "Nortel" so I assume you have CCMS + CS1000 AML system. In this case the CCMS server's clock is tracked to the PBX. You have to find out if someone chenged the time in of the CS1000 through terminal or NTP. And of course this change can't be tracked through CCMA.

Basic question: Are HDC and HDM services up on SCCS?

Before doing this check the SCCS 5.0 Install and maintenance guide page: 1293 Everything is documented in details there! Stage 1: - Check if the service: REP_<computer name>_RS is running - If no, start it Stage 2: Please note, this is risky, you will have low level access to the database, use...

LD 48 dacr all x <enter> where "x" stands for the link I would not suggest to do that!!! Using this command de-acquires all your CDNs and Voice ports as well. If you need to de-acquire individual agent sets use: DACR AGT lscu Back to the original problem: The easiest way is configuring a night...

This appears when the number of logged in agents met the Agent license of Symposium. (The switch license is blocking the configuration of new agent phonesets.)

License magager problem is fixed with the LM patch. If you install CCMS_6.0_SU03, the following patches also has to be installed: LM_6.0_SU03, LM_6.0_SUS_0301, CCMSU_6.0_SU_03.

What is the number of agent licenses on yous SCCS server? Co-res is only allowed under 250 agents.

Try this: From Start->Run execute this command: "serman auto" A command window and a message "services set successfully" will appear. Click "OK". Reboot the server.

If you have SCCS 5.FP1 or CCMS 6.0 you don't have to develop any HDX softvare. You can use DIW (database integration wizard), a Nortel created tool for HDX integration.

You don't need the set itself. All that you need is an empty IPE slot, and some digital set licences. You have to configure the digital phonesets with SCN (+ AST and IAPG) and TRN keys on the empty card slot, and add them to the CCT database. You will be able to generate outgoing calls and...

It's called "DN Out Dialled Number".