Nortel ACD Time Reset

[rmscho02]

Last Friday our phone system "magically" reset it's system time back 12 hours. This caused a big problem as the new time (5:30am) is outside business hours so the gates closed and we didn't receive any new calls. Does anyone know how this could have happened?

 

[trvlr1]

Did you check date too? Typically this will happen if it was shut down, either deliberately or through lack of power from the grid. Even a slight interrupt will do this if you have no UPS or the batteries in it are dead.

 

[trvlr1]

If the date was not changed, I would suspect someone tried to correct the time but did not enter time as 24 hr clock and so set it 12 ours off.

 

[rmscho02]

The date was still the same, just the time was off. I know this because the interval data I pulled for that day showed 2 sets of intervals for 5:30--it was weird.

Does CCMA allow me to find out who/when the time was changed? I haven't looked at the logging data much, just know that some data is there.

Thanks for the input.

 

[Vaktolteny]

You named the topic "Nortel" so I assume you have CCMS + CS1000 AML system. In this case the CCMS server's clock is tracked to the PBX. You have to find out if someone chenged the time in of the CS1000 through terminal or NTP. And of course this change can't be tracked through CCMA.