Search results for query: *

Hi Recently setup an ACD group for one of my customers, only prob now is that it rings around 30secs before the 1st Ran is played, even if there are agents free. Any idea the command to reduce this time to say 10secs. thanks

Hi I would be interested in copy of any scripts that you guys use. Thanks

Don't forget you need to DGTL Tns for the console, Here is a print from Ive done in the past. Setting up a new console and assigning features to keys >ld 12 ATT000 MEM AVAIL: (U/P): 1272632 USED U P: 82472 37535 TOT: 1392639 DISK RECS AVAIL: 465 TNS AVAIL: 2483 USED: 17 TOT...

I use it with no problems

Do avaya have a product whereby you can have a voip extension from your main office system at your home location by plugging an ip phone into your home router? I know Mitel call it teleworker and Nortel call it home office. Thanks for any help

Hi all Ive just got the very same problem, but don't really want to ini the system as its a hospital and they get a bit jumpy about that. System running 25.15 (yeh I know its old.) Anyone any more thoughts? Is there anyway of doing a trace to find out what is being presented to the consoles? Thanks

What are you looking to programme, what version of isdx?

I have an electronic copy of the EPs that I could email you, can't remember the file size tho

The Mitel 3300 is good one. I think aprox 100 extns with a isdn link to exchange is around 3-4K

Not sure what ep's I have. will check it out.

I Have also found that on later software (4.5) caps also needs to be on.

I have a copy of rel 8 which i could post out to you if its any help, as biglebowski says if you post a temp email address on here I will email you and get a home/work address from you.

Are you UK based? I use Hyperterminal, a bit basic but its free!! May well have a copy of the cd with all the commands on.

Best you try the BCM forum,

Avaya never seems to go wrong, Ive done the courses but never put it into practice

What system? Option 11 or bigger stuff?

No, on the hard copy print it shows that on a particular day there were aprox 530 presented and around 106 abandoned calls. I have checked that no one is logged in and not at there desk. It is only a small call centre (approx 10 agents) just not sure where the calls are going to. Next course of...

Have you tried looking in the NTPs or using the Cntrl! function (help on sch codes)

Hi I have a customer who is having 25% aban calls to his ACD set up. So far have not been able to prove or locate the problem. Only seemed to have been happening since upgrade to 4.5. Anyone know of any patches or known problems with this set up? Thanks

Don't forget the max TN limits of the card you will be using (norm 16). Eddie's example would have been using the 17th port.