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I have to provide a full 10-digit number or the output will be the default number of the circuit (I think SPID is the buzzword), and the same goes if the number is not a DID on that circuit. Even though I "own" 5600 numbers spread across 6 buildings served by the same CO, if I try to give out a...

Also note that depending on the trunking you have there are restrictions. I have traditional PRI circuits in my buildings. I can set the PUBNUM of the phone to anything I want, BUT that number MUST be provisioned on the PRI I am dialing out from. So if my main number of my clinic is...

It's a hospital and set of clinics - I linger near the edge of the "chicken" wire :o) Don Bruechert, Voice Comm Analyst II CareTech Solutions @ Holy Family Memorial Manitowoc, WI, USA

http://academy.unify.com has some online courses you can take for basic administration of the 4K. Don Bruechert, Voice Comm Analyst II CareTech Solutions @ Holy Family Memorial Manitowoc, WI, USA

In my previous experience, GA is a good thing to look for because I played with the bleeding edge for a while at the beginning and had experiences where I pushed out a new version only to have it pulled from distribution a week later due to problems. Now I always stay a few versions behind the...

What you have to remember about ACD is that it does not matter what the number of the HOST phone is - it matters what number the agent logs in as. I have several "Float" phones in my system, and what call center the phone gets calls from is determined by what login ID the person uses. So those...

Also, is this a new problem on a working phone, or is it a phone you just connected? Some of the old Rolmphones were really pi$$y about reverse polarity on the cross connect. Some of them would sound like a tractor and you would know it right away, and others would be more stealthy. Don...

Try DEA-DSSU:DI,PEN,1-2-3-4; (I can never remember if it is dashes or commas until I do it. Then do ACT-DSSU:AUL,PEN,1-2-3-4; Sometimes a PITA station will clear better if you turn it up/down by PEN instead of STNO. AUL doesn't just do an activate, it also does a reload on the station...

Did you try to edit it by hand or did you use the XML file creator for it? I might have the XML creator tool if it's not already posted here, but have to remember to look when I am at work. The one I have will be for V7 - not sure if there is any difference or not. Don Bruechert, Voice Comm...

There is a software tool that you use to create that "firstinstall" file if you don't have it - you have to put in all the relevant IP addresses, tell the system if it is simplex or duplex and a few other things. Then you can copy that file into the appropriate directory on your USB stick and...

I've heard June/July in the US as well. I am getting around it on a technicality. My contract renewal date is before V10 comes out and they will not renew my contract unless i'm off V7. This solves my immediate problem as I received no notice to budget for the upgrade early last year when I...

If I remember correctly, for mine on inside calls it will sound like a short ring with a beep at the end. I've never played with it from outside so not sure if they have a different experience. I can't imagine why it would change unless there were software updates installed or something, or...

NPR means "not present". (I believe) regardless of software the system should still see the board in the slot. If it doesn't like something it will typically say WBT "wrong board type". Whether or not it works or not is up to the software. If you have never used the software before, remember...

I just found out I'm getting my upgrade to V8, so I should have time to budget for V10 :) Don Bruechert, Voice Comm Analyst II CareTech Solutions @ Holy Family Memorial Manitowoc, WI, USA

As far as I know the license upgrade needs to be processed either directly through Unify or through a reseller, depending on who your support channel is. Don Bruechert, Voice Comm Analyst II CareTech Solutions @ Holy Family Memorial Manitowoc, WI, USA

I can tell you that if you do not have licenses for the ports your system will continue to function properly, but you either won't be allowed to create the phones, or if you do they won't work. I have worked on a number of different flavors of the hardware over the years and I am pretty sure if...

https://academy.unify.com/ Sign up for an account and they will give you credentials to get in. They have several courses you can take online to get you started with the basics of Admin using Assistant. They have a whole gamut of courses about the deep, technical stuff if you are looking for...

If you're talking about an OS4K from V2 to V8 that is going to be a major project as the hardware is completely different and you would have to replace CPU Shelf hardware, processors, drives, etc. You would also have to do a database upgrade, and several other fun and exciting steps. If you...

You should be able to use the boards as they appear to be the same part number, but just newer versions. What you have to do though is program the slot for that board - if you can see the listing of all the boards in your system (if you have direct AMO if would be DIS-BCSU:TBL; ) you would have...

I just saw it on the list. The mouse over text isn't much more helpful than the parameter description in the reference manual! :) Don Bruechert, Voice Comm Analyst II CareTech Solutions @ Holy Family Memorial Manitowoc, WI, USA