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Cisco Unity 10.5 aging policy not working Please confirm if a user has 'Message Relay' then I add 'Unified Messaging is that correct that they require both for the email to be generated. I have those with Unified set up like this but would just like confirmation. We have staff that only want...

Good Morning, Please confirm if a user has 'Message Relay' then I add 'Unified Messaging is that correct that they require both for the email to be generated. I have those with Unified set up like this but would just like confirmation. We have staff that only want 'message relay' too. The...

We recently had an upgrade on our Cisco Unity Express from 7.0 to 8.6.11. Mailboxes transferred over and kept all greetings, messages etc but also kept all of the 7.0 settings which seems to be the problem. 7.0 when set up allotted 900 min per mailbox which was far more than was needed. 8.6.11...

Sounds good, thank you!

Along this line if someone has left a message in a mailbox via express messaging eg *22 followed by an extension therefore not going to the phone will it appear in RTMT? Thank you.

Thanks for the response. We don't receive the same calls. We have it set up that inside has our main line which receives incoming calls and front desk with its own extension is dial backs returning from DID's etc. When the inside office with the main line is forwarded to main reception DID all...

We upgraded to CUCM 10.5 last year in Nov; the phone load is SCCP45.9-4-2-1 which is showing on that Reception phone. Where would I find in CUCM software the phone load of the 2 add-on modules? How many operators: We have two Reception 7965's each with 2 add-ones. Inside office with our...

Our Cisco 7965 reception phone intermittently cannot pick up an incoming call on the lines nor on the sidecar. With the phone idle we receive an incoming call but we cannot pick up by doing any of the following: *Taking the receiver off-hook *Pressing the line button beside the incoming call...

The link was most helpful! Lots of interesting information there about the faulty memory component issue. Thank you to all.

We have a one day power down at one of our sites building in 2 weeks and of course we are concerned that 10% of our 7965G / 7945G phones may fail due to the losses we have had. Any thoughts? Not sure if it would be beneficial to unplug all sets prior to the shutdown and plug them in after. Any...

Thank you. That definitely is the issue we had then. Going forward we pay for 5 year extended warranty when purchasing new 7965's.

Ours start the registering process with lights blinking down the lines and once it gets to the speaker button the registering ends. Green light on and phone has crashed; it will not continue registering. Nothing appears on the screen; we cannot get these phones working again. Previously it...

CISCO CUCM 10.5; UNITY 10.5 with Cisco 7965 phones. We have 3 sites with CISCO 7965G phones purchased in 2010. Over the years occasionally when a phone was relocated to another station the phone crashed. They start to go through the cycle then get stuck with the green speaker button on. They...

Thank you,I hadn't noticed that feature before.

Just realized the info needed is just in a different place. In Directories, Rec'd or Placed calls then More; Details shows duration of the call so that works for us.

Hello, Nortel phone system used to have a soft-key option labeled TIMER. The user pressed the Timer soft-key after answering or starting a call and the stop watch would begin on the phone screen. At the end of the call the time was recorded for billing back purposes. Does anyone know if it is...

The delay is consistent at site 1; smaller site 2 no complaints received but I will test on Monday. CUCM; one Hunt Route with site 2 vm ports first followed by site 1 vm ports. Does this indicate the primary unity is through WAN to site 2? We need to have changed if it is to each site with...

Yes WAN line between two sites. At the upgrade phones from 2 sites were registered to one. Phones were rebooting on their own and other problems so to resolve those and other issues: -Tuesday evening changed each site registered locally as it was in the past. -Voice Gateways set up primary CUCM...

The email they receive is not the issue as we are using Message Notification only. It is when users are listening to messages via their PHONE: After listening to the first message say they dial 7 to delete. The system is a tad slow in saying 'Deleted' then slow to say 'Next Message'.

Thank you, I was missing going to 'Standard' greeting and seeing it there. Much appreciated.