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I would be questioning the confidence level of the user that reported the 2222 at this point. Depending on your trunking type, it may be possible for an external number to show up as a 4 digit number as well. and is it possible 2222 is a valid DID and the phone was showing DNIS digits after...

Locate number is infallible. If it says 2222 does not exist, believe it.

Well, if someone set it up correctly and the VM only MBoxes dont have a message waiting indicator then the Information report (i under mailbox menu iirc) will give you all the mailboxes including MWI type.

To piggy back on AH64Armament, and assuming the # is being pressed to get to the login, it is likely that the user has set up an "away from Office" message which makes the greeting uninterruptable.

Thanks everyone I had a REALLY bad experience with this system yesterday which reminded me just how fragile everything is. As much as I would like to have another PRI link available, it's not worth the risk of resetting the NSU to activate the programming. I'll make do with what I have

@nytalkin I have the software and the knowhow and even access to a Windows XP machine to run IMAT. Problem 1 - the Network port on the NSU is toast so I can't connect via IP Problem 2 - the Dialup Networking connection requires that the script pridun.scp be applied but I can't for the life of...

I have access to a Windows XP machine but IMAT is saying the connection requires a script to run (pridun.scp) For the life of me I cannot figure out where in the Dial Up you can assign the script The IMAT version Im running is 7.7.0.3 which looks right to me but there may be a more up to date...

Queue to Path if no agents logged in enabled?

Most common mistake is sending it out the same route as other calls that strip the 9 does 9911 work?

I found this years ago and unfortunately no longer remember which timer. IIRC, the switchboard actually rings and then answers intruding into the call To find which timer, I stood by reception, created a conference and timed how long until the switchboard rang. I changed every timer that...

In my experience, the only solution is to add people. Understaffing is the bane of my existence. It doesn't matter how much you design the system to automate the call, ultimately someone needs to answer and deal with the call.

5K analog? Thus the ATA's? Run away, maintenance nightmare

Agreed, No Default

Ok here is some feedback regarding my ability to help based on your info so far: First off, I will only consider helping if help can be done programming remotely. On site is handles by local techs. Install configure Phybridge switches, Unless something has changed, there is no config on a...

Mitel's format is fixed and has been for ages. The question you need to ask is Does FIAS know the Mitel format. I recognize FIAS so I'm sure that it does. Is this a new install or replacing existing (with respect to PMS) EDIT: Google says FIAS is related to Fidelio and Oracle PMS Systems. I...

I'm not doing a full sync on a fragile system with over 5000 Tel Dir Entries. I'd rather have 1 sync issue than hundreds thank you very much. I've going to try deleting the name off of both systems, perform a sync, delete pending changes via OPSMan for the specific name, sync again hopefully...

I too can probably help but you still haven't answered the question about system type and software level Location is less important but also useful, your profile suggests OH, US

Aren't you guys glad you can use some of this old knowledge? I've run into a little issue with sync'ing OPSMan where the Tel Dir's on 2 systems have different names for an extension. I remember how to fix this for the most part but not the exact commands. What I remember is that you delete...

A simpler solution might be to simply prevent an agent from logging out while calls are queued. COS Option I beleive, maybe system option. Failing that, simply instruct agents not to answer the call and it will be automatically requeued and follow the appropriate after hours routing.

I would imagine that a phone plugged in would be detectible but if wishes were horses...