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Hi all, if I try to dial a number over the OneX mobile essential Client it sometimes happens that some digits are dialed twice. So if I try to dial 12345678 the system dials 1233455678 for example. We have an IP Office 500V2 Release 8.1(69) I'm using the following short code: Code: #03xx...

Hi Kilia, is this a cores installation?

If the CDN is SECC controlled you can use the call presentation class to configure return to queue and place the set in NotReady via SMI workbench/fat client.

Hi, any other values set? Restart limit - number of attempts to restart Procedure job aid This section provides an example of the service monitor configuration in the High Availability Utility. When the CCMS OAM service has stopped 3 times for longer than 60 seconds in a period of 12 hours...

before you recreate the agents - (i assume the patchlevel is actual) take a look into the parameter - historical statistic to check up all entries. regards mcp

Hi, have you set - Log on as service? 1. Prepare the network computer: ?? Create a local Windows user account with administrator privileges. ?? Create a shared directory to contain the remote database backup files. 2. Prepare the server in Symposium Express Call Center: ?? Create an identical...

Hi, since march the actual pep for LM /CC6 is LM_6_0_SU_05 regards mcpeppi

i've found this in "contzact Center Manager Administration" -Technical Requirements and Operating System Configuration : Page 42 UDP ports 6020, 6030, 6040, 6050, 6060, 6070, 6080, 6090, 6100, 6110, 6120, 6130 for the Contact Center Manager Administration server to receive IP...

i believe: ccma -> configuration -> network communication parameters

grazy thing :-) is the agent reserve timer at least 2 seconds more than the Nodal Request Wait Timer.

You are using give ringback wait 2 or if transferred wait 6 end if in the masterscript?

in the TM raw data - can you see any details - for example:the call is transferred?

what shows the display/CTI application - before - the Agent answer the call?

Hi Jaxuser, perhaps you will find an answer here: "Nortel Contact Center Manager Supervisor's Guide" (297-2183-928) Page 147 shows you the pegging agent state. regrads MCP

have you installed a new SU on CCMA? In this case have a look to the special post-install instruction in the readme file - IUSR_SWC

Have anyone problems with import a RCW report?

have you assign a default skillset to the agents?

Hi you might think that: The EXPECTED WAIT TIME is the predicted wait time of the current contact in the given skillset at the moment the intrinsic is executed. This value can change over time, depending on contact traffic. This intrinsic is calculated by the contact processing executor using...

did you try - import the report directly from rcw into historical reporting. (icon:import to historical reporting) You can import it as a standard report or a private report. rg MCP

Hi Imtb, it would be very helpful if you tell us your current system/version :) System maximum is in SCCS5/CC6 1000 skillsets. the purchased value is equal to the system maximum rg MCP