Agent Performance rpt incorrect agent name

[JTDubai]

It's a CC6.

In the CC management the agent name shows perfect.
But on generating the report for two agent IDs it shows the same name.If I delete the agent and recreate will I loose the statistics?
looks like the supervisors messed it creating and changing the agent.





JT

 

[mcpeppi]

before you recreate the agents - (i assume the patchlevel is actual) take a look into the parameter - historical statistic to check up all entries.

regards
mcp