RTD TCP ports in CCMS 6

[jdjames24x7]

My client is attempting to 'monitor' our real-time data in order to distribute calls better and needs to connect to our CCMS 6 server in order to do this. I have found documentation on the UDP ports I need to open in my firewall for multicast operation, but I have found no information for setting up unicast tcp ports for this solution.

Has anyone accomplished this in the past or has anyone seen documentation related to this?

Thanks,

James

 

[mcpeppi]

i've found this in "contzact Center Manager Administration"
-Technical Requirements and Operating System Configuration : Page 42

UDP ports
6020, 6030,
6040, 6050,
6060, 6070,
6080, 6090,
6100, 6110,
6120, 6130
for the Contact Center Manager
Administration server to receive IP
multicasting data from Contact Center
Manager Server (needed for Real-Time
Reporting and Agent Desktop Display)

UDP ports
7020, 7030,
7040, 7050,
7060, 7070,
7080, 7090,
7100, 7110,
7120, 7130
for the Contact Center Manager
Administration server to send IP
multicasting data to client PCs (needed
for Real-Time Reporting and Agent
Desktop Display)
client PC Port number Functionality Port location

UDP ports
7025. 7035,
7045, 7055,
7065, 7075,
7085, 7095,
7105, 7115,
7125, 7135
for the Contact Center Manager
Administration server to send IP unicast
data to client PCs. This is an optional
method of sending the data required for
Real-Time Reporting. If you do not use
the multicast method, then you must
configure the unicast option. You can
also use a combination of the two
methods.