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  1. rioxone

    report generation

    Hello my company just got a NuPoint 12.0 installed. We want to use the call flow reports option in the call director to generate reports for an auto attendant that is set up. However we need to find someway of automating that process because the user that needs the report will not have access to...
  2. rioxone

    Upgrade CD's

    thanks for the link, but is this just the documentation? I am looking for the software too. And i am also trying to find out if the vendor is telling the truth.
  3. rioxone

    Upgrade CD's

    I am in the middle of an upgrade right now from 3.1.4 to 5.1 cm. The vendor(biz partner) is telling me that I will not get any CD's with this upgrade, like the disc for CNA, admin tools , ect...They tell me its because avaya is going green. I thought that avaya did that when they stopped handing...
  4. rioxone

    priority queueing on a MX2000

    how do you set the interflow within the path? is there a place to tell it to go to a new path?
  5. rioxone

    priority queueing on a MX2000

    Hello, I am new to this forum and was wondering if anyone can help me. Before now I only worked on Avaya phone systems yet now i have to maintain the one and only Mitel we have. Now I have been asked if within the Mitel system, can a call within an ACD queue be re-queued at a higher...
  6. rioxone

    How to change the Time of Day on S8300?

    i think you can do it via the web interface for the s8300 under the server date/time section.
  7. rioxone

    CM and adding gateways across VPN

    i had this set up at my old job. One LSP (s8300 g350) connected via VPN tunnel then accross the WAN to the main s8700. It was only installed this way for a temp solution, the site was going to become an ESS after build out was done. It worked ok however we only had 25 4610 connected. We had a...
  8. rioxone

    IGAR Implementation

    thank you both
  9. rioxone

    IGAR Implementation

    i would like to start using IGAR on our 3.1 CM system, however i cant find any documents from Avaya on it. All i know is that the network region settngs need to have IGAR set to y for each region. Thanks in advance for any help.
  10. rioxone

    digit conversion

    thank you, i am going to try that out.
  11. rioxone

    digit conversion

    we are converting via the digit conversion table, however if one of my sites would loose connection the calls would not route to to he main site (port network 1). we are trying to get our users to stop dialing 10 digit, but we all know how hard it is to teach a old dog new tricks. and we are not...
  12. rioxone

    digit conversion

    hello, we have two sites connected port network 1. The two sites used to be stand alone switches with no tie trunks to port network 1. Now that the sites are on line our users are still dialing 10 digit numbers to get to a extension that they can dial via 4 digit. So my question is, Other...
  13. rioxone

    ODBC to cms r13

    I was wondering if anyone is useing the ODBC connection and if so how are they using it. At my company they want to open up the stream and do "reports". Well since we alreay have software that does that i believe that its called cms supervisor, i just dont know what else they would be able to do...
  14. rioxone

    extension not useing the right ars route

    thank you for your help, i was able to figure it out. The ars route patterns were all messed up.
  15. rioxone

    extension not useing the right ars route

    we are not useing time of day for our COR's, and yes we are using location ARS tables.
  16. rioxone

    extension not useing the right ars route

    Hello, At my company we moved some users from our one location in maryland near DC to our other location in Baltimore. One extension is still useing the routing patterns from our office near DC. I have checked the tennant, cor dialplan and cant find out where to tell this one extension to do...
  17. rioxone

    Telnet from a G700

    thanks
  18. rioxone

    Telnet from a G700

    Hello everyone i was wondering if someone could help me here. What i am trying to do is telnet from a g700 to the p330 stack, yet it will not let me. I need to get into the p330 to set the ip route table. I would console into it however the g700 is in Helena MT and I'm in Maryland. thanks for...
  19. rioxone

    global issues when ess ipsi looses data connection

    i have just brought up our first ess. We are now haveing mpls issues at the ess site in atlanta. when that ipsi looses connection i have gateways that regester to the central server in my silver spirng location go unregesterd. even softohone users loose connection. i am at a loss due to the fact...
  20. rioxone

    INAAU - Anybody going?

    i will be heading down there for it. It will be my first time at one of these things.

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