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I have a Dell server that during the Full backup phase (using BackupExec 9.1 SP4 in Windows Server 2003 SP1) the server stops responding and either goes into a "freeze state" or reboots itself. I noticed that the shadow copy services stop and then the server freezes or reboots. I'm guessing...

Thanks SQLBill, The problem is the tapes were put in upside down so the machanical arm nor myself can remove the tapes from the tray. Apparantly, the green eject button is stick inside the open area on the tape and if you pull on the tape the arm keeps the tape locked in place. The only way I...

I'm using BackupExec 9.1 on a Windows 2000 server. This past weekend my backup accidently placed the LTO2 tapes in our Dell PowerVault 132T library wrong. Now we cannot get the tapes out. She placed them in the movable trays. Anyone ever had this problem and/or know how to remedy this? I would...

I have the same problem when I use BackupExec 9.1 SP4. It stops the shadow services then for some reason it reboots or in some cases the server stops responding. I'm running Server 2003 SP1. Anyone have any ideas as to why the server would reboot or stop responding (requiring a hard boot)?

My Dell DLT7000 tape drive is highlighting the clean tape area and my ArcServe application asks that I clean the DLT drive. When I put the cleaning tape in the DLT drive I get the following message: "Unrecognizable media" my cleaning tape button on my tool bar is also grayed out...

I changed the default and it worked. Thanks.

I'm getting two errors related to a job record. An E4107 Unable to update job record (EC=Can't get error info from server) and E4106 Unable to add record (EC=** available disk space below minimum threshold {-900} (141-141-5) - Create When I look up the error message on their website, it...

I had the same problem. I actually discovered that the tapes I was using had an old BackupExec backup on the tape and that my append box was not checked. Try doing a long erase on the tapes to see if that corrects the problems. Also make sure you have the append box checked on your GFS job.

"Try checking the actual properties of the GFS job, sorry if I assume your doing a GFS, but in the rotation screen there should also be an option (global, so it will override your normal backup option selection) for append media." Sorry to be less than intelligent on how to do that...

I'm using 6.61 Build 897 on a Windows2000/SP2 Compaq server. The last two weeks I've received messages during my incremental backup to insert a new tape. By Thursday I'm up to four tapes for my weekly incremental job. On the otherhand my Full backup job on Friday's only takes Two tapes. I'm...

Wow, that sounds easy enough. Thanks for your input. Looks like I'll be working this weekend to get build 897 installed on my server. Thanks again!

After upgrading to Win2000 I no longer get a prompt to mount another tape to finish my backups. I have to manually change out my DLT tapes as I do not have a tape loader. I currently have a Win2000 SP1 OS with Arc Serve 6.6.1 with build 834. Before I upgraded my server to Win2000 I would...

I kept trying the accounts and found that one of our regioanl IT managers account was able to get the database engine started. None of the other accounts worked. Which is weird since he has no additional permissions then any of the other techs. I still want to upgrade the build and see how...

That worked! Thanks.

After upgrading a Compaq Proliant 3000 to Win2000 server from NT 4SP6a I attempted to install SP1 fro Windows2000. Half way through the process of checking the current configuration I got the following error: Service Pack Setup Error Failed to Install Catalog files. There was no error codes...

Thanks for reponding. I changed the following services to log on as our Backup administrator: ARCserveIT Database Engine; ARCserveIT Discovery Service; ARCserveIT Job Engine; ARCserveIT Message Engine; ARCserveIT Tape Engine; When I went to stop and then start the Database engine services...

Last night I upgraded a Compaq Proliant 3000 server to Windows 2000. When I went in to make sure that Arcserve was running correctly I found the follow error message: Failed to start Database Engine. (1053). I have AcrserveIT Workgroup Edition Version 6.61 (Build 834). CA will only tell me...