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  1. 3racefan3

    Deleting UG50 Trunks

    If they are DIT'd In ASCI it will prevent you from deleting them.
  2. 3racefan3

    UM8000 one box with multiple extensions? SV9300

    Haven't worked on a UM8000 for quite sometime and do not recall, in the 9300 you can set 08>140 to 0 to light up a line appearance that has new voicemail, then add a line appearance of the extension on the phone set up a speed dial to dial the voicemail pilot number enter the mailbox number etc...
  3. 3racefan3

    SV9100 Digital Extension Call Recording

    We used a product called VS Logger from Versadial. https://www.versadial.com/
  4. 3racefan3

    SV9500 and ACD

    You will get this message if trying to use an ACD line that is already assigned. List up position data and compare with the extensions they are trying to assign.
  5. 3racefan3

    SV9500 - Incoming calls with blocked-caller-ID get Name Display "TIE"

    In ARTD for your incoming route CDN 50 = 1 , CDN 98 = 1, CDN 112 = 0 for your IP CCIS route on both sides CDN 50 = 1 CDN 98 = 1 and CDN 112 = 1 is how this should be set up. In the MG-SIP cdn_pattern and cpn_pattern are usually set to Userinfo and set name_display to enable. TIE is the name of...
  6. 3racefan3

    Sv9300 Call forwarding internal problem

    You might want to see if the number is call forwarded to an invalid number, if not you may want to check command 200, i.e. 200>2>804 this makes 2 valid for 4 digit extensions.
  7. 3racefan3

    SV9500 with MG-SIP trunks wont send different Caller ID info

    Does your carrier allow you to send different caller ID? ACPNCL is the correct command.
  8. 3racefan3

    Headset hangs up after 5 seconds

    The only other thing I can think of is in the admin menu of the phone you can specify what EHS cable you are using the default is none but there are options for APN or APD type cable, I have never had to change this from the default but you might want to try that.
  9. 3racefan3

    Headset hangs up after 5 seconds

    Is this an 8 button with the two displays? Try a different phone a 12 or 24 button, also it is possible that the pins got bent on the phone when plugging in the cable, had that happen before.
  10. 3racefan3

    Headset hangs up after 5 seconds

    Also - if you plugged everything in with the phone powered you will have this issue and will need to unplug the phone and plug it back in.
  11. 3racefan3

    Headset hangs up after 5 seconds

    Just leave it at 0, and the programming I entered is the correct way to set up the phone for a headset and EHS cable
  12. 3racefan3

    9500 ip phone setting

    Are you using DHCP? If so set up option 120 with your IP Address then the phone will come up to the login screen. There was a way to have the phone retrieve a config file by using DHCP option 153(I think) that would tell the phone to get a config from a server never did this though. If you log...
  13. 3racefan3

    Headset hangs up after 5 seconds

    In ADKS LKP needs to be a 3 and then in AKYD make TP = 1 and then program the headset key on button 25. You may want to unplug the phone and plug it back in as well.
  14. 3racefan3

    SV9500 IP Phone Trace Route

    You will want to set up a Wireshark trace.
  15. 3racefan3

    PA-16COTB card drops connection - SV9500

    Can you try using one of the existing routes and assign trunk two instead of using a new route and have the access code select trunk two. This would eliminate a route data issue. In ARTD RLP CDN 8 should probably be set to 2 as well.
  16. 3racefan3

    SV9100 Call Recording (non-voip system)

    We used a product from Versadial, had good experience with support staff and price was not that bad.
  17. 3racefan3

    Help! - NEC SV9100 UK Outgoing E164 Issues - SIP Trunk

    Check 84-13 and 10-02-02
  18. 3racefan3

    SV9500 Digital Annoucement Trunk Help

    There quite a few steps to set this up for the initial setup too many to post here. You really should consider getting you vendor involved.
  19. 3racefan3

    Deregister IP-phone

    LMAC will list up MAC's with extensions.
  20. 3racefan3

    Deregister IP-phone

    AMAC - enter the MAC address.

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