Transfers to Stations Fwd to External #s

[SamThePhoneMan10]

We currently ar experiencing a unique issue on our SV9500 platform with call transfers. When our UA5200 dterms built as an RSC of a 7 try to transfer a caller to an extension to that is call forward to cellphone outside the building, it calls the cellphone briefly then hangs up and recalls the operator.

If i do the same work flow from my desk phone which is an RSC of an 8 it works.

Did I miss something in ARRC?

 

[DoubleDriveLine]

ARSC?

compare both RSC there.

 

[SamThePhoneMan10]

It appears to be a tandem trunk issue. Checked ARRC and all trunks are allowed to connect to each other (Even the PRI D Channels). Not sure where to look next.

 

[3racefan3]

If calls can go with RSC 8 ARRC is good, Check ARSC for the outgoing route that RSC 7 is a 1 for RRI 2 and 3 if it is not a 1 but is set to 2 then there is toll denial and you can check ATDP or ADNPRL, it would be easier to change it to a 1 if needed. Checked which service feature class the phone is (SFC) and then make sure in ASFC SFI 25 and 26 are set to 1 this allows call forwarding outside for local and long distance.

 

[DoubleDriveLine]

Don't forget about the dummy route in ARRC also. Normally it is route 31 but could have been anything the tech installing it wanted it to be.