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I'm not interested in being able to light MWI. I just want CallPilot to answer for the SCS500 for voice mail. I'm thinking through something like FDN and Hunt pointing to my CallPilot. Or maybe a system wide setting, I could answer for the SCS500. I just don't know the SCS500 side of things.

I have a site with an Avaya SCS500. I have never worked on or seen this system, but am being told the voicemail no longer works. This system is no longer supported and in the next few months we will be moving them over to our CS1000. Is there a way to have the SCS500 phones use our CallPilot...

CS1K 7.5 with several 1010 cabinets at remote sites. I have a remote site with a PRI T-1 for inbound / outbound calls. The T-1 went down today and as expected, they could not receive any inbound calls. My question is, how would you overflow outbound calls from these remote sites to one of the...

The clock was the piece I was missing. Thank you.

I am tearing down a T-1 off one of my 1010 PRI Gateway cabinets. Right now the site has two T-1's and I only need one. I want to make sure I don't miss anything. Can someone give me the set by step. Thank you,

CS1K running 7.5 with CallPilot. I have 38 phones that I would like to FDN and HUNT a single application for a recorded message. Everything I try sends the calls to voicemail and I get the message that, that ext isn't a subscriber. I know I can build 38 SDN's in CallPilot but is there a...

LDTA is what I ended up using and it works great. Thank you for the help.

Trying to set up overhead paging from a CS1000e 7.5 through an analog line into a Biamp Tesira with a STC-2 analog port. So far it works fine but the Biamp doesn't sense when you hang up. Are there any setting's on the PBX or analog post that might help with this issue.

True, true. Thank you guys for the help.

I got it to work but, it's key 03 that is the last key or the primary DN and I have to set LPK to 4 in order for it to work. Not sure why that is?

On an ACD set, can you set the Primary DN to be answered when you pick up the handset?

Thank you, I appreciate all the help.

That's what I was thinking, but wasn't sure it was the right line of thought. Thank you.

Ok, so I've build a test ACD queue but I'm thinking the department that wants it, might want integration into Contact Center at a later date. Would it be beneficial to build a CDN pointing to the ACD and then the phones. That way, I would think, at a later date, it would be easier to add them...

Thank you for all the help, I have it all figured out and working.

scotthdiv, how do I verify the licensing on the MAS and how do you build the route/entry on it? I understand the PBX side and would think the MAS could easily do what's needed.

No, it's a stand alone server.

It is a MAS server as far as I can tell and it's SIP based.

No Miran card, only CallPilot, Contact Center and the Avaya Media server.

I do and already have that set up. My issue is understanding the Media Server and if I can add more RAN recordings/routes to it. I have never worked with one before.