tnjwinters
Programmer
I'm looking for a better understanding of Avaya Media Server, how it works and it's limitations. I'm working with a CS1000e running 7.5 with CallPilot, Avaya Aura Contact Center and Avaya Media Server. I want to set up a basic ACD Queue without Contact Center integration due to licensing. What I want to know is can I set up dedicated RAN prompts for this basic queue or do I have to use the ones already programmed?