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Indeed it is/was.

Well I'm talking about a product that is now part of Mitel which is Clearspan. So I'm referring to that Mitel owned system. Thank you! 😃

I was actually talking about the Voice VPN table. I have a store that wants to dial a 4 digit code to each store so had to setup a voice vpn entry that looked like this...working now...thank you, sorry didnt get back sooner, this went to my spam folder. So now the store can seize a line and...

I am supposed to be setting up store to store vpn dialing in the voice vpn table...I am looking for a little direction. I have setup the digits based on another site that has this setup but it makes no sense to me. The code in voice vpn table is 9555xxxx...then there is a key defined speed...

Does anyone know a work around for Mitel 6867i phones being setup with a group page button and putting an active call on hold without using multicast? OR does anyone know something about setting up Push to Talk but to a group of people? I am not having any luck. Thank you! Andrea in Texas

Thanks, looks like we ended up going into the RPL's and made a few changes and then the user was able to call this particular number successfully and send the fax. It was very odd since it was just this one number in this one area code. First we changed him to Administrator class of service and...

I have a user who is able to fax local or other numbers, and I can fax local plus this particular number with no problem. But my user is failing within 2 seconds of hitting "send". We do not use account codes and the error is: Subject: Farm Report Date: Tue, 6 Jul 2010 10:55:21 -0500 (Central...

woo hoo... the DDGD didnt give me a schxxxx code so thought it had taken, once took your advice and printed the TN, saw that it infact had not changed and was still DDGA even though no sch code...did the change again, printed the phone, confirmed its appearance in CLS, caller called me and it...

yes in the PBX, LD 20, changing cls on the TN of the appearance of his personal DID which is key 3 on the ACD phone...he is the ONLY agent in this "queue" so there are no other ACD phones for this at all.

Ok I did add the DDGD to the CLS and still showed....no I dont mean external callers, I just mainly meant internal. hmmm so I did the DDGD and still shows when he calls me his name and x number.

I have failed to mention something may be pretty important...this acd queue is managed through Symposium. I made my changes on pbx and then went into Symposium to deaquire and then reaquire and run the CDN routing but still when this user calls me it shows his personal DN. I have done both the...

Can anyone tell me how to make it so that when an ACD agent is logged in (or not either way) and makes an outgoing internal call their private DN number wont show up, if possible to do? He is getting people calling in to his private DN instead of the queue as a result. Thank you, Andrea

TURNED OUT TO BE SOME PATCHES THAT OUR VENDOR DIALED IN OVER NIGHT AND INSTALLED AND NOW WORKING FOR INTERNAL AS WELL AS EXTERNAL LOGGING OF CALLS. ANDREA

I understand what your saying but the part I dont understand is why the phone does log calls missed if they are internal? Just not logging external calls.... Andrea

I too am having this issue with our Option 81c M3900 series phones. I have got it working with the internal calls but any external calls are not being logged. any idea about the external issue and why would not log those? andrea

Many many thanks...this indeed did the trick. I did you said, unchecked the daylight savings in the taskbar time/date and manually changed the hour up one hour. Rebooted CP server and voila left myself message, checked it and the time was correct! Thank you very much, Andrea

Oh darn...ok I will do that tonight since mgmt wont allow that in middle of day. Great! Thank you so very much!!!!!

Ok it was in fact started and of course automatic so I stopped the service and disabled it. I will test it out now! Well I didnt work...or is there something I need to do such as reboot or wait longer to test? but I just called from my cell phone to desktop left vm, checked it and it was an...

Thank you! I'm in a meeting but as soon as get back I will check this out. I really appreciate your input.

Anyone ever experience when time change occurs, the time stamp not changing when users check voice mail via the handset or desktop phone but if they are a Desktop Messaging user the time stamp is correct? andreasolo