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yes, we are using SIP. i will look into those links. thanks.

yes we are still talking about the external bridge. no, the 5330e's do not have the same issue, just my IP 6000's.

ok so after some testing let me explain the results. If the user dials into the meeting directly the can dial the prompts. but if the user lets the meeting dial them back they cannot press any of the prompts unless they either place the call on hold them come out of hold or press the conference...

@tomjr87 theres no 1-way voice issues reported. once the user bypasses the DTMF issue everything works fine. yes the polycoms are on a voice vlan that we have configured. due to us having MPLS, we dont manage our dhcp or routers for that matter. The polycoms are setup in which they do not...

will do. i will have to have the ISP to add it since my company decided to have the 3300 hosted instead of onsite infrastructure. Thanks for the advise.

So what would be the next step. Calling the vendor and having them fix the issue? im guessing there's nothing i can do on the phone side to fix the issue? All of the 6000's have static IP's, Subnets, Gateways, and DNS addresses.

Just installed a Mitel 3300 in out company. All of the 5330e phones work fine with DTMF when dialing into a conference bridge such as WebEx or GlobalMeet. Also installed some SoundStation IP 6000 conference phones. these phones have the DTMF issue when we dial into the bridge. after dialing the...

thanks for the update and information.

Thanks for the info. ill find out what system they are selling us. My company decided to go with Windstream as our ISP and they are working with Mitel to sell us the system. Windstream is TERRIBLE, with all the issues we have had with them so far.

Just curious. My company is in the process of purchasing a Mitel solution. Were currently are on an outdated CS1000 so you can see the need for an upgrade. They have task me with the controller install and etc. My question is will Polycom SoundStation IP6000 SIP phones work with Mitel? Reason i...

resolved it. made my 8000 ext a service dn and pointed it to the menu. then changed the hunt and the fdn on the 8000 phone to 6555 and now it works.

calls come in to ext 8000 (phanton 500). after four rings calls suppose to go to ext 8003 which is a ACDN. that 8003 acdn points to callpilot which is setup as a SDN(service directory number.) once this picks up the caller hears a menu. heres the issue. this use to work but now it doesnt. if i...

My solution worked for me and everything is works as was before.

so heres what i did to fix my issue. I was finally able to create a new application. once i had a new application, i went into the D:\Nortel\cust\cust1\nm_abd\uprog\1023 folder and opened the 1023.ed file with notepad. i copied all the contents in the file to the...

That didnt work, still having same issue. I cannot even create and new applications. when i try to create a new one application builder just locks up.

I have an issue with Callpilot Application Builder version 5.00.41.167. Last week i made a change to one of my applications and i went to undo the change earlier this week only to find out that i could no longer open the application. So i decided to open other applications which some would open...

thanks much appreciated.

also the tty cable is a no go because the distance is to far. the cabinet with the issues resides in a different part of the building which is to far to run a cable.

thanks for the info. so can you explain how to change the daughterboards mac in the system. im pretty savvy when it comes to configurations in the CS1000 but this ive never done before.

I have 3 cabinets in my facility, two in my main server room and one in another half of the building. The standalone cabinet is a remote cabinet which is connected to the main via Ethernet. The SSC card is now showing a yellow light on port two and my OTM is giving these errors: SRPT017 OMM: IP...