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As part of a company wide security policy all default passwords were changed and some of the default logons were disabled in security. Since then, when we try to run Monitor to look at traces, etc. it just hangs saying "trying to connect". In the Monitor program, I can enter a password, but...

Hope everyone had a great holiday. I have a site going from a 406V2 R3.2 to 500V2 R9 but will be re-using their DS30V1, DS16V1,Phone 8. I spoke to a few different support people at our distributor and another fellow BP and am sensing that everyone is not in agreement on how to do this...

2 would have to be set to "dial by number" in order for a caller to press 2xx. If you need a single digit to drop to another AA for example, a list of departments, etc. us a single digit for that which is not the leading digit of your extension numbers. For example, 9 could be Transfer to...

We have a site that uses 3rd party Comm One software for basic call reporting. There are no CCR or agent licenses on this site. Just the SMDR output. My question is with respect to settings on the IPO for getting as much as possible out of the system when a call is either abandoned or goes to...

Good points. I am not sure what the DS16V2 is running at since it was not new. If the 500V1 is at 4.2 and the DS16V2 had been upgraded in a previous environment, it could even be running higher from an R5 or R6. Do you guys think I should just upgrade the whole thing to the latest 4.2 or...

We have a site with a 500V1 4.2 (yes 4.2) and they recently lost their DS16V2. We replaced it with another DS16V2 and although it works fine, the extensions on this one module are not receiving CLID, however all the extensions in the BD mods are. Any thoughts? Thanks

Actually one of each. One site is copper (at least coming in), the other site is Comcast.

I will check the cards when back on site, but they are a week old. For some reason, I think there is something messed up on the SD card, because I had an issue with the 1416 sets not coming up until I uploaded a missing file it was looking for from what we saw in monitor. In the case of the...

Hi We have a site running 8.1(73) which I administer from a manager 9.0(949) if it matters, that have horrible line noise, clicking, and breaking up on both cards. Lines are and were clear as a bell on butt set and old Merlin Magix. They are loop start with caller ID. I cannot get these...

Thanks intrigrant. We got it going, but we ended up pushing up 1400R38 because it only had 1400R32. I'm sure we messed up the files on the SD card somehow between R9 and 8.1. I am guessing one of those files you list must instruct it to look to 1400R32 vs 1400R38 or visa versa. In the end...

I will do that. Also, if the system and SD are 8.1, can I upload system files from the PC running 9 or should that also come from a PC running 8.1?

Trying to set up a all qty. of 1416 sets on 8.1 and get the usual "Upgrade Req" but then after a few, they read "file access error", which leads me to think what is needed is not on the SD card. In Manager, I changed phone file server type to manager kept manager open on the pc and put that...

Thanks Mforrence. I think I was just confused with the hop from 7-8.1 working but not from say 7 to 9. Its the whole change of entitlement thing that spins my head. Sounds like I can just run the numbers on which way is cheaper. R7 to R9 with a virtual and then buy R9 or R9 right out and...

Thanks Sizbut, Amriddle, So if understand both of you, there is no way to get this customer to R9 even if I unbox another new 500V2 off the self without buying an upgrade for R9? In other words, neither of the following would work: 1. Putting their original SD card back to R7, installing it...

So if I take another brand new 500V2, put in the customers R7 SD card with translations, what is the order to upgrade in to make it R9 with a virtual essential? I thought you had to pass by R8 or 8.1 on the way to 9? What would you do with a brand new unit and their R7 card to get to R9...

Hi all I have a 2 hour old unit, with a virtual essential running 8.1(73) that I took from 7.0 to 8.0(44) then to 8.1(73) after making the initial call or two. All was good. I then figured, since it's a new box, I would take it to 9.0(949). I now have an error "A valid software license...

smokinjoe, Your reply sounds more like an AA, as mentioned, this is a personal mailbox greeting. if you understood that to be true, where am I actually pointing these true and falses?

I swear I did this before. We have a hunt group which on a no answer simply falls to its own personal greeting. I want to set an automatic mon-fri option where it plays a different personal greeting based on a condition. THis is for R9. I swear on an earlier version, I created a condition...

I have a client that we currently point a DID to a phantom mailbox and they play a daily announcement to workers. The issue is they need more time than what I think is a 2 minute max for an outgoing personal greeting. This is a MerMess R4. Questions: 1. Are the outgoing AA 1-4 longer...

Hi all, I have a site where we have built short codes for 101 set hunt group out of service tel no: 250 102 clear hunt group out of service tel no: 250 Works fine if you dial it. What I need is for VMPro or something time based to put the hunt group out of service on its own each...