Direct extn Dial from AA (DISA)

[tdmneil]

I've had a search through earlier posts and it looks like a big no, but is there any way to dial an extn directly when an external caller is answered by AA. Basically, the IPO 9.0 embedded VM has replaced a BCM where people used to dial 201 etc to get to a specific extn. At the moment as soon as you press 2 it goes to option 2 of the AA

Thanks,

 

[broody81]

2 would have to be set to "dial by number" in order for a caller to press 2xx.

If you need a single digit to drop to another AA for example, a list of departments, etc. us a single digit for that which is not the leading digit of your extension numbers. For example, 9 could be Transfer to AA and you would populate that with the name of the other AA you are using as a submenu. But for 2xx to work, it has to have the action "dial by number".

 

[Qzwsa]

This is one of the major failings of the embedded voicemail. On voicemail pro this can be done but not with embedded. I have seen embedded AAs set up with "If you know the extension, press #" which takes them to a sub AA with "Please dial the ext now" and option 2 of dial by number.

We've made a point of having our sales guys and our project managers know that when selling and implementing a new system the customer has be aware of this limitation so there are no surprises or disappointments later on.

Qz

 

[sizbut]

!!!! Easy as pie. As broody81 says but also select the "Direct Dial-By-Number" option on the Auto Attendant tab.

Stuck in a never ending cycle of file copying.

 

[smokinjoe2938]

qzwsa sounds like you need more ip office training before you comment

 

[intrigrant]

sounds like you need more ip office training before you comment

Who doesn't, it is almost impossible to know everything

 

[sizbut]

I do, I know everything, just forgotten a lot!

Stuck in a never ending cycle of file copying.

 

[smokinjoe2938]

ya sorry shouldn't of said it my apologies to the op poster

 

[amriddle01]

But just to clarify Qzwsa is quite wrong, it is possible and has been for some time with no silly workarounds required