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We have an IP500 with PRI and Dynamic T (2 T1s). We are using the ARS feature and for some reason we cannot set our toll free number as the outgoing number that is displayed on the receivers end. We can use anyone of or toll numbers but not the toll free. When trying to make a call, just get...

ok. i created a user rights form. created the shortcode per vid151's reply made the rights available and applied it to the extension. When i try to make a call from that extension the call does not go through. this is what i have tried. to get dial tone we dial 8 Code Action Number...

thanks for the responses but i do not know how to create an template and assign it and then do the shortcodes. any help would be great. thanks

Hi all. I've searched and cannot find what I am looking for. I'm sure it is becuase I am not quite sure what to search for. We have the IP500 and we want the number in which our employees call from to display a specific way on the receiveing end of the call. Right now, all outgoing calls...

With Manager v6.1 the option to record a greeting from an extension has been removed. The only option listed is record from pc multimedia. With this being the case, I guess I have to create short codes to record our greetings that change periodically. For example, when we close for a holiday...

Let me add the following to my prevous post. The Short Codes is defined as: Code: *204 Feature: Dial Telephone Number: A14082221212,,,,Y1234 Line ID Goup: 0 Locale: BLANK Force Account: UNCHECKED In PMP Loging for Telecomute Mode: Contact Number: has been *204...

Not sure what POTs is but we are not using continuous mode. The calls through perfectly if we dial the short code for this but as soon as we use the short code or the acutual number in the "Contact Number" field the phone never rings to the number be called. BTW, we have no problem using a...

It appears I was premature in my response regarding how to dial LD in telecomuter mode. We still have an issue with the Telecomuter mode. We are able to use this mode for LD phone numbers using the format 817062221234,,,,Y4455 however, the phone in which the calls are be telecomuted to never...

We are using VM Pro. We will try to adjust a few settings. I think it may be the number of seconds the phone rings before going to VM might be set longer than the time it takes for their VM to pick up sat home. Btw. I appreciate everybody's response. I don't think I would have gotten this...

I found where is was. Ours is set to the US. However what IPXRwch recommended worked. Here is what he said to do 915555555555,,,,Y1234. We added the pauses and the Y and everything went good. Now we have the issue of the getting an unanswered call to back to the IP Office where the caller...

According to Manager Help, I checked the properties of the Manager.exe file and there is nothing set after the exe. should there be? I do not know where else to look for the lacale. Mike

We would rather keep the accoutn codes with Paetec for reporting puposes if possible. I did create a short code but still no luck. I am still asked for the auth code. Below is what I anve tried: s/c: 205 Feature: dial Telphone: A17062221234,,,,1122 (this did not work)...

Paetec cannot just remove the auth code because it is a LD call from where we are located. They would have to remove the auth code for all LD calls and we don't want that. In the IP help they tell you what to do if your call requires any additional numbers after the main number but we cannot...

We have an IP500 system and we currently have an employee working from home. This employee lives in a city in which calling her is a long distance call. To dial long distance an authorization code is required by our carrier, Paetec, which is the way we want it. The issue is that when the...

Yes. Callers are either greeted with either the Sales Greeting or Support greeting. It depends on which number they dial. But regardless the number dialed, the calls always end up at the Support greeting when they go unanswered.

I have 3 Hunt Groups. One for Sales (HG1), One for Support (HG2) and another for Dedicated Support (HG3) for a particular client. IP Office 406v1 running v3.2(54) of Manager and v3.2(26) of VMPro This client can call either HG1 or HG2, press option 8 and the calls will be transferred HG3...

Kevin. I was working with Brian, a Carousel Rep, today to resolve some issues. How do I find out about the dB integration license? Are located in Alpharetta?

Does anyone know the limit of phone numbers that can be added to the CLI Routing module? We want to offer toll free support for an additional fee for our users but in order for them to gain support, we would add their phone number to the CLI Routing module. We guess there could be a couple...

Thanks for all your input. I was thinking a recorder put on the T1 may be the most affordable. Since I'm in the US I was looking at this Digital Logger. http://www.hellodirect.com/hellodirect/Shop?dsp=30101&iid=13246&itemskuid=13246&pcr=1:1:5:30:300#tabs Any opinions? Thanks

We have an ip office 406 and we have it configured to record all incoming and outgoing calls. The problem is that not all the calls are being recorded and this is because of the # of ports we have in the system. I understand that when when MOH is playing a port is taken and well as when VM is...