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  • Users: rodyk
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  1. rodyk

    Modular Messaging Language

    So we're adding a new site in Montreal and up until now our Modular Messaging system (v3.0) has only needed to support English callers. I figured out how to change the MM language to French-Can on a mailbox, using Subscriber Options, but how do I do this for the default lead voicemail number? We...
  2. rodyk

    automatic aux-work mode?

    Well, all I could think was that maybe it was a bug in the Interaction Center servers, so I rebooted them that night and the problem went away. Very strange. I'm not sure if you have IC, but it adds an app on the agents' desktop and they use that app to login, logout, answser calls, and change...
  3. rodyk

    automatic aux-work mode?

    Funny, I just did that an hour ago Susan, thanks!
  4. rodyk

    automatic aux-work mode?

    No, and it seems random. It doesn't happen every call, just once in awhile. They're logged in Auto-In, and there are no Timed ACW Intervals set. The only thing I can think is that it might be related to a 2nd MapD card we had installed yesterday. Seems weird though, since the 2nd MapD isn't...
  5. rodyk

    automatic aux-work mode?

    Sorry, I should have mentioned they are auto-answer, so there are no missed calls or RONA issues.
  6. rodyk

    automatic aux-work mode?

    I have several users in our call center today complaining that their phones are going to Aux-work by themselves. They'll take an ACD call, and when they release the call the phone is in Aux-Work. Any ideas? I have a Definity 9.5 with EAS and no changes have been made to the system to my knowledge.
  7. rodyk

    TN767E for PRI circuit?

    That stinks! WTG Avaya. Thanks for the quick responses everyone!
  8. rodyk

    TN767E for PRI circuit?

    Need some help with this one? Can a TN767E card be used for ISDN-PRI circuits on newer versions of Communication Manager? I have this working on older Definity's, but I just tried creating one for my CM3.1 and when I try to configure the DS1, it won't let me choose ISDN-PRI as a Signaling Mode...
  9. rodyk

    Using IP hardphone from remote location

    I'm an IP phone novice and need a little basic help. I have a few IP phones deployed in 2 sites to 2 different Definity's. How do I get a 4630 phone in site B to register to the Definity at site A? It keeps trying to register to it's local Definity and coming up with an 'invalid extension'...
  10. rodyk

    Vector continues after agent picks up

    Do a List Usage Huntgroup 3 just to make sure there are no other vectors pointing to that split. The calls may be originating and processing through some other vector that's not programmed as well.
  11. rodyk

    Vector continues after agent picks up

    Not sure if you have access to this command, but you could use List Trace VDN or List Trace Vector commands and watch what the switch is doing with those calls real-time. Maybe there you can see where things are going wrong.
  12. rodyk

    EC500 disconnects

    I've just started using EC500 v4 and everything seems to work great except 1 thing. When I call into someone on my switch from my cell/home number, the call disconnects after about 20 seconds, every time. My office caller-ID comes up on their displays and the quality seems fine, but then I get...
  13. rodyk

    EC500 dialplan?

    I have a Definity V11 and have been reading up on implementing EC500. I've got it working, and it's pretty cool. My question is about all these XMOBILE extensions needed to support this. Avaya says to assign 2 extensions for every office phone if you want to be able to get multiple calls to your...
  14. rodyk

    4620 IP phone issue

    Hmm, turning IP-IP Audio and Hairpinning OFF solved the problem. I wonder why.
  15. rodyk

    4620 IP phone issue

    No, both stations already were configured with IP-IP connections and IP Hairpinning set to Y. Also, both extensions are already in the same network region and the only codec administered on the switch is G.711MU, the default.
  16. rodyk

    4620 IP phone issue

    I have been tinkering around with a small IP phone pilot, without the full-blown Avaya installation and network assessment. I have no QoS, VLAN, or anything like that going. I have 2 Definity sites that are DCS'd together and am adding a few IP phones at site 2, even though the IP-enabled switch...
  17. rodyk

    7400A data module w/ 2-wire packs?

    Can I use a 7400A data module at a site with 2-wire digital circuit packs? I just added a Prologix at a new site and want to send the CDR info, via DCS, back to my main site, where I still have TN754 4-wire cards. All my other sites were hooked up with 7400A's and I have 2 spare modules. I just...
  18. rodyk

    IP Agent V2 Problem

    Help. I have a Definity G3si V9 and am trying to use IP Agent V2 in Telecommuter mode. I already have this working for 3 agents, but am having trouble with the 4th one. It's not a RTU issue. The user can login to the Definity with no problems, but when they go to Agent Login, the phone rings as...
  19. rodyk

    Intuity Alarm

    I saw this error one time. I rebooted the Audix and never saw it again.
  20. rodyk

    Help Identify a transferred call

    Does anyone know if there's a way for an EAS agent to tell if a call he gets via a VDN was transferred from another internal extension? I have a G3si v9. My call center has 3 different departments and some callers need to speak to more than one of these areas. The agent from group A transfers...

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