Has anyone ever seen this - an agent picks up a call in the queue, but the vector continues to cycle through its logic, as if the caller is still waiting in the queue. Both the caller and the agent can hear the announcements playing while they are talking. This happened once yesterday and once today. When it happened yesterday, another agent picked up what she thought was a new call, only to hear the first agent, the caller, and the announcements going in the background. Any ideas what could cause this and if there is something that can be done to prevent it?
Bob
Bob