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My Call Pilot Desktop Messaging 2.5 is working fine with my Novell Groupwise 6.5.5. We will be upgrading to Groupwise 7. I already know it doesn't work with my Call Pilot. What do I have to do (put in a patch...buy the latest amd greatest) to the Call Pilot. Thanks.

Sandy,thanks for the reply. Am I understanding you to say that I can put Agent Desktop Display on each one of the agents desktop P.C.'s? And if that is correct, what about the "visual". The agents have to use their desktops to go into several different applications, depending on the call they...

My customer has 2616's and we are have implemented Symposium. Is this why Not Ready doesn't work? Thanks

Thanks DelatCL for your comments about wrap. This will become an issue for my customer. Wonder if you or anyone else has found a cure for the fact that Symposium doesn't offer fashing indicators (DCW) on phones. My customer is not happy his agents don't have this capability on their phones...

I got the perfect answer and it works great (Thanks Rick!) I created a phantom TN, built an 500 set with DN34357, put FTR DCFW on it to ACD DN31044. This is a terrific answer for when you have different telephone numbers dialed into your place of business, but they all need to go to the same...

Hello everybody. Here is my situation: 355-4357 is dialed. I this built as ACD DN, i.e.34357. Trust. It is 5 digit dialing in the the Option 81. I have Q NCFW to the "real" ACD Q 31044 where 7 agents reside. Here is what I need to happen in the following scenario: Of the 7 agents, 4 are in...

OK. I never had to use a password before....but whatever. Do you (or anyone else) know how you go about getting a password to the site? Does the site still exist? Thanks.

Does anyone know what happened to this site? It was great! Is there a new address? Any help, thanks!

Does any know the programming procedure for a ASA/DSS to act as a mini ACD?

Hello all, Here's my problem. Have a Norstar MICs 6 version 30BwE02 NAT with Norstar NAM 4.0.04A. Calls come in and go to CCR tree. If caller presses, say "3" to go to a scheduling desk, the caller wraps back and gets the main CCR tree HOME greeting. If a caller dials the extension...

Don't know if you got your answer, but what about the old problem of : if you have a line appearance "ring" on more than one set (say line 1 appears and rings on sets 6102,6103,and 6104) and you have sets with extension numbers up thru 6115, and ALL of the sets have fwd/bsy set to the...

Hello all, I am going to have to upgrade a Norstar D1T1 0x32 to MICS 6. Also have to upgrade the associated NAM voicemail from Rls.1 to Rls.4. Any tips? Any sugesstions where I can go online and get some documentation? Thanks.

Well, here is what DAISI says. They can send a switchook/flash plus dial the analog Nortel agent log-in code and go back out and go to the 2nd DAISI. If they can do that, then things are cake. Seems it will be about 3/4 weeks before this happens....so I'll post the results. Tahnks for...

My "dummy" ACD Que represents the DID of 555-5000.

Hello all, Here's the current scenario: 1.DID 555-5000 is dialed 2.Call comes into my Option 81, Rls. 25.40, PRI T-1 card. 3.Call goes to dummy ACD DN 5000 which is NCFW to DN 4020. 4.DN 4020 represents 1st analog port of 24 ports on Lineside T-1 going into DAISI IVR. If the DAISI goes...

Hello all. Went to the complaining customer and made a test call to my customer. My customer has call screening on their voicemail. One of two problems occurred when the complaining customer placed a call. Problem one: when they heard the part of call screening that says "please record...

Thanks hawks. I can't get to my customer until this Mon. but will try that, and keep you posted.

Thanks guys. Pretty much what I think. I know the old Toshibas are infamous for diffficulty sending DTMF. But, wild guess, could it be that the LEC at customer calling in isn't sending proper tones?

I've got a customer who says that their biggest customer claims that when they call my customers 0x32 that they get answered by CCR on NAM voicemail, but that they can't dial anyone's extension number. I'm saying its their biggest customer's phone system not the 0x32. But has anyone else had...

Upgrade went very well. THANKS BIG TIME to BMiles!!!