Hello all,
Here's the current scenario:
1.DID 555-5000 is dialed
2.Call comes into my Option 81, Rls. 25.40, PRI T-1 card.
3.Call goes to dummy ACD DN 5000 which is NCFW to DN 4020.
4.DN 4020 represents 1st analog port of 24 ports on Lineside T-1 going into DAISI IVR.
If the DAISI goes down,(which it do) my customer wants the calls to go to a "back-up DAISI". Help!
Here's the current scenario:
1.DID 555-5000 is dialed
2.Call comes into my Option 81, Rls. 25.40, PRI T-1 card.
3.Call goes to dummy ACD DN 5000 which is NCFW to DN 4020.
4.DN 4020 represents 1st analog port of 24 ports on Lineside T-1 going into DAISI IVR.
If the DAISI goes down,(which it do) my customer wants the calls to go to a "back-up DAISI". Help!