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The VPP is required for the Spectra Link wireless phones and the netlink 150 is a Spetralink router. One way to check on the VPP is to pull a "List Station" command to see if any wireless devices are programmed. If you do have a VPP or Netlink, and the Spectralink/Polycom wireless phones, you...

You have to change the "time of Day Routing" paramaters which are associated with the ARS.

The 4621SW is a class B device which means that the power range is less than 7 watts and the 1151B power brick is appropriate for this phone. with the 9600 series phones the power requirements can exceed the class B rating where full 802.3af power complience is required from the PoE switch or...

One of the more sophistivated SIP service providers (nectar) can connect disparate phone systems within a companies domain to provide uniform dial plan, and voice connectivity between the different systems without the need for PTP circuits. This is done by adding dial plan intellignece on the...

Is there a limit to how many IP phones can be moved per hour assuming there are thousands of people. what is the upper limit, and what might put constraints on the ability to move users?

You should definately consider an upgrade since your existing system will no longer be supported after December of this year. The List Trace command will be available on an upgraded system since maintenance permissions are an entitlement on CM5 (roughly equivalent to Definity R15) which is the...

Is the PRI protocol set to cyclical or asending? As mentioned, a busy channel shouldn't affect the entire span unless it's the 24th. The span should be synced with the telco so that both expect an Asending/desending or cyclical methodiology. A type mismatch could produce unanticipated behavior...

The octel stores messages in mailboxes that are tagged for special purposes and are called announcement mailboxes. The Mbxs are formatted so that they can't actually take a message, only play the recording, and that recording can be set with parameters specifying if the caller can skip the...

You may wish to rethink the use of an attendant console depending on the size of the office. As a general rule, consoles work best in offices over 100 stations and shouldn't be installed in offices with less than 50. As an alternative, you can set up a regular phone with an expansion module, and...

You can still build it out of refurburished parts but you can't get any support on it. The only alternative is to keep buying parts from resellers. That amount of analog devices may actually suggest that analog is mission critical, such as in a printing plant where mail devices and printing...

We are looking to install SIP trunks in CM5 and want to know if the internal SES can take a SIP trunks directly into the h.248 gateway. Any experience with this and the TLS parameters is helpful.

Look into the Repartee system from Active Voice. They provide Exchange integration. http://www.activevoice.com/products/repartee2k/Default.aspx

Make sure the version of IP Softphone is compatable with CM1 software. You probably need Softphone version 4 at the latest.

The actual number of DIDs that can be pointed to a T1 isn't as important as the traffic calculation for your users. You can have an almost unlimited number of DIDs pointed to a T1, with the hard limitation of the number of channels for concurrent calls. If the people in your environment are...

Ask Qwest of they have echo cancelation turned on for their circuits. Local trunks don't always have the EC turned on, and LD suppliers are always supposed to because the distance of the loop plays into the amount of echo that may develop on the line. There have been situations where local...

TUIs in MM can be changed for the individual subscriber but not "configured" per se. MM offers standard TUI's such as the Octel Serenade, (R3.0) Aria, and Audix. These usually cover the range of user preferences. The TUI's can be chosen using subscriber options, but this involves a learning...

jd99, This question came up recetly and the Avaya ATAC gave some basic guide lines to follow. Topology 1) All MAS units must be on the same LAN segment as any peer Microsoft Exchange server. 2)All Microsoft Exchange servers must be on the same LAN as the MAS. Peer Exchange server 1) Each MAS...

the Avaya ATAC replied that the feature described below has been around for a while and is actually a feature on the CM/Definity. Any tips on how to program this feature to work using and Avaya VM such as Intuity or MM? "A client has a Mitel SX200 ICP that has a feature called "Record a Call"...

MM will actually support up to 10 backend servers but they have to be in the same Voice Mail Domain (VMD). The Avaya ATAC suggested two descreet systems for two domains.

Our client has a second business group with using thier phone system. The clietn is purchasing a MM MAS wiht an Exchange Store. The second business group has a separate Exchange Server. The question is; "We're going to have a second business hanging on our phone system, will modular messaging...