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The best work around for the ** cell problem is to have your voice mail CALL your cell phone for new messages. I think (I hope I am right??) that when it calls you, you will not have to hit the ** but it just asks for your mailbox number and password. For some reason, I have all kinds of...

Caller ID info is sent between the 1st and 2nd ring. If Auto Attendant is set to answer on 0 or 1 ring, you will never receive the Caller ID info. Set AA to anser on 2nd ring or higher and it should work fine.

Are you doing a "Directed Pickup" or a "Group Pickup" ? If Group, that phone has to be part of the group.

I don't know anything about these sites, but they may be a place to start. http://www.telephonemagic.com/norstar_programming_manuals.htm http://www.ineedtelephones.com/10.htm http://www.meridianphones.co.uk/manuals.asp

The answer to your question is BUG. Are you using 6.1 software on a CICS? If so, the operator transfer into IRAD does not work. Until Nortel fixes the problem the only way to get into the IRAD on 6.1 is to use the LINE ANSWER. Have to change the IRAD programming to answer a specific line. Then...

I am dialing in remotely to a MICS with XC ver 3 software. Once into the system, I find many prompts missing. Example: Under the LINES prompt, I only find NAME. Nothing else. Or under Terminals & Sets, there is no Line Access info. There is no MAINT header either. I had the customer try it...

To listen to your messages when on the road, just call your own phone. When you hear yourself giving the usual "not at my desk" hit ** (that is the star key twice). It should tell you to "please enter your mailbox number and your password". Careful though if you are using a cell phone. If the...

An addendum to the previous message. I think the 0 only works for those leaving messages. I don't think it works for checking messages.

They should be able to hit '0' to get an operator. But you must set up an attendant DN and make sure that the mailbox is enable for an attendant. (not sure which versions have that prompt) Depending on the version, they can set their own attendant under ADMIN when they open their mailbox by...

Yes, I would like to know that too, but a search on FAQ provides this for an answer: Sorry, the query "reset password" produced no results.

That StarTalk unit - is it the big boat anchor with the whole side cover that comes off to access the port jack? If so - try connecting to the serial port on the side just to see if the internals are working. Try 4800-baud and N-8-1 for data. Just a thought.

If you find a MICS or CICS but nobody has the password for it, can you put a NEW RAD on it and leave the password blank and get into the system to change the INSTALLER Password (or the main password)? ?? OR Can you put a Programmed RAD on a system and access the RAD with the know password of...

Oh poo! I was afraid of that. Thanks for the feedback.

I have had twice in the last month, a customer gets a used Norstar from their headquarters. After installing and powering on, I find that someone has changed the password. Anyone know of a FEATURE CODE and password that will reset the password back to CONFIG? ( this is not the voice mail reset...

To find a Nortel Vendor in your area you can call Nortel at 800-4-NORTEL and then try to figure out which menu buttons to push. You can also try their web site at: http://www38.nortelnetworks.com/nn/locator/