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  • Users: xnt30
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  1. xnt30

    How do I access my voice mail

    The best work around for the ** cell problem is to have your voice mail CALL your cell phone for new messages. I think (I hope I am right??) that when it calls you, you will not have to hit the ** but it just asks for your mailbox number and password. For some reason, I have all kinds of...
  2. xnt30

    Caller Id thru VM ???

    Caller ID info is sent between the 1st and 2nd ring. If Auto Attendant is set to answer on 0 or 1 ring, you will never receive the Caller ID info. Set AA to anser on 2nd ring or higher and it should work fine.
  3. xnt30

    Can't Pick up Parked Call

    Are you doing a "Directed Pickup" or a "Group Pickup" ? If Group, that phone has to be part of the group.
  4. xnt30

    CP100 Docs

    I don't know anything about these sites, but they may be a place to start. http://www.telephonemagic.com/norstar_programming_manuals.htm http://www.ineedtelephones.com/10.htm http://www.meridianphones.co.uk/manuals.asp
  5. xnt30

    CICS with IRAD

    The answer to your question is BUG. Are you using 6.1 software on a CICS? If so, the operator transfer into IRAD does not work. Until Nortel fixes the problem the only way to get into the IRAD on 6.1 is to use the LINE ANSWER. Have to change the IRAD programming to answer a specific line. Then...
  6. xnt30

    Admin verses Basic

    I am dialing in remotely to a MICS with XC ver 3 software. Once into the system, I find many prompts missing. Example: Under the LINES prompt, I only find NAME. Nothing else. Or under Terminals & Sets, there is no Line Access info. There is no MAINT header either. I had the customer try it...
  7. xnt30

    How do I access my voice mail

    To listen to your messages when on the road, just call your own phone. When you hear yourself giving the usual "not at my desk" hit ** (that is the star key twice). It should tell you to "please enter your mailbox number and your password". Careful though if you are using a cell phone. If the...
  8. xnt30

    exiting mailbox - CICS startalk flash

    An addendum to the previous message. I think the 0 only works for those leaving messages. I don't think it works for checking messages.
  9. xnt30

    exiting mailbox - CICS startalk flash

    They should be able to hit '0' to get an operator. But you must set up an attendant DN and make sure that the mailbox is enable for an attendant. (not sure which versions have that prompt) Depending on the version, they can set their own attendant under ADMIN when they open their mailbox by...
  10. xnt30

    Resetting the system config password

    Yes, I would like to know that too, but a search on FAQ provides this for an answer: Sorry, the query "reset password" produced no results.
  11. xnt30

    8x24 Cant see Startalk?

    That StarTalk unit - is it the big boat anchor with the whole side cover that comes off to access the port jack? If so - try connecting to the serial port on the side just to see if the internals are working. Try 4800-baud and N-8-1 for data. Just a thought.
  12. xnt30

    RAD

    If you find a MICS or CICS but nobody has the password for it, can you put a NEW RAD on it and leave the password blank and get into the system to change the INSTALLER Password (or the main password)? ?? OR Can you put a Programmed RAD on a system and access the RAD with the know password of...
  13. xnt30

    Norstar password reset

    Oh poo! I was afraid of that. Thanks for the feedback.
  14. xnt30

    Norstar password reset

    I have had twice in the last month, a customer gets a used Norstar from their headquarters. After installing and powering on, I find that someone has changed the password. Anyone know of a FEATURE CODE and password that will reset the password back to CONFIG? ( this is not the voice mail reset...
  15. xnt30

    MICS 5, NAM 4.04c, PRI... problems?

    To find a Nortel Vendor in your area you can call Nortel at 800-4-NORTEL and then try to figure out which menu buttons to push. You can also try their web site at: http://www38.nortelnetworks.com/nn/locator/

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