customer wants to exit a mailbox after leaving or checking messages and be routed to another ext or Operator.We are just using 2 digit call routing with a custom recording, No CCR. Is this a built in feature or do I have to enable it. I don't do alot of norstar and its easy to get lost in all that documentation. THANKS
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exiting mailbox - CICS startalk flash
- Thread starter bikechuck
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They should be able to hit '0' to get an operator. But you must set up an attendant DN and make sure that the mailbox is enable for an attendant. (not sure which versions have that prompt) Depending on the version, they can set their own attendant under ADMIN when they open their mailbox by F981. Then when 0 is pressed it will go to that DN. Not sure about this one, but on some I think they can hit *DN (star and the DN extension they want to go to). Not all VM will do that though. Also, depending on the VM, when 0 is pressed the operator must be available. That is in F982 (Feature code).
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