Can't Pick up Parked Call 1

[chimnysweep]

Anyone have any ideas why one station can't pick up a parked call?

Thanks,
Westley

 

[bkrike]

Does it have an intercom button?
what type of phone?
Do you get an error message- what happens.

 

[xnt30]

Are you doing a "Directed Pickup" or a "Group Pickup" ?
If Group, that phone has to be part of the group.

 

[BagsNYC]

Should be able to pickup at any station with a functioning Intercom key

 

[telemarv]

Is it possible this set is primed to an outside line? Hence when you pick up the receiver you have dial tone from outside not an intercom path.

 

[chimnysweep]

Turns out it was a user error.

She swore she knew what she was doing and when you watch what she was doing, she didn't have a clue. She was pressing the Park button to try and pick up a parked call.

Jeez, this office drives me batty at times.

Thanks to everyone!

Westley

 

[BagsNYC]

User error, there's a new one...

The secret of Joy in work is contained in one word- excellence- To know how to do something well is to enjoy it..

 

[galfaro]

I'm wondering why that wasn't checked first, before posting.
User error seems to be ignored in favor of something being wrong with the system or phone.
Gabriel

 

[BagsNYC]

galfaro,

Agreed- 110%

The secret of Joy in work is contained in one word- excellence- To know how to do something well is to enjoy it..

 

[telemarv]

Part of being a quality service professional is being sure of how things work. On this forum we assume proper user proceedures are followed and checked BEFORE weird and whacky troubles are posted.